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We’re looking for a strategic and empathetic Manager, Mid-Market Customer Success to join our team and ensure our customers successfully adopt and renew Muck Rack year over year. Being successful on this team means advocating for customer needs, challenging convention through new ideas and solutions, and working together to create impact.
As a Manager, Mid-Market Customer Success, you will work with a large volume of customers across your team’s full book of business in both proactive and reactive manners, participating in and driving cross-functional initiatives focused on improving customer health, revenue growth and retention. A major part of your role will also be to coach and advance the team to high standards of excellence.
In this role, your mission will be to go beyond the goal of customer renewals and instead focus on long-term customer health. As a leader, you have a passion for solving problems, you are devoted to operational and engagement improvements, and you are committed to developing the skills of your team.
Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
In the US, the base salary for this role is $95,000 with an OTE of $125,000 . Total compensation for this role consists of base salary, plus commission. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.
Full Time
$120k-169k (estimate)
03/31/2024
05/30/2024
muckrack.com
NEW YORK, NY
50 - 100
2009
Private
GREGORY GALANT
$5M - $10M
Muck Rack is a PR platform that provides media relations and journalism solutions for enterprises.