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We are looking for an exceptional Customer Success Manager - Commercial to join our growing team in the East Coast. In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Automation Platform. You will also be responsible to the success of an assigned set of customer onboardings in a timely and productive manner.
In this role, you will also be responsible to:
Develop and maintain strategic business relationships with customers to drive adoption and retention.
Provide technical Workato product expertise.
Be the expert in deployment models and governance structures and share best practices from a business and technical perspective.
Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes.
Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups.
Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution.
Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.
Become the trusted customer advisor and be the customer advocate within Workato.
Be available to work US hours
BS or equivalent education
3 years of experience in consulting, customer success management and technical account management. Prior experience as a Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred
Experience in Integration and/or business automation.
Understanding of large complex businesses with many stakeholders.
Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations.
Comfortable operating with revenue targets.
Impressive track record of high customer retention and growth.
Strong sense of customer empathy and customer-centrism.
Excellent interpersonal and communication skills.
Strong problem solving and analytical thinking.
Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments.
A passion for and belief in the power of automation to drive business value.
Prior Experience in Digital Transformation preferred.
Experience in Integration and/or business automation.
Ability to effectively prioritize tasks and manage time, even under high-pressure situations
Highly organized, able to manage many projects concurrently
Issue management and resolution-focused
Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; we want company builders
Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience
Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly
Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge
For New York applicants, the pay for this role begins at $93,000 plus variable, benefits, perks and equity.
Full Time
IT Outsourcing & Consulting
$126k-170k (estimate)
01/28/2024
07/10/2024
workato.com
MOUNTAIN VIEW, CA
200 - 500
2013
Private
VIJAYAKUMAR TELLA
$50M - $200M
IT Outsourcing & Consulting
Workato develops an AI-based workflow automation platform that enables enterprises to integrate applications and automate business processes.
The job skills required for Commercial Customer Success Manager include Customer Success, Initiative, Problem Solving, Collaboration, Consulting, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Commercial Customer Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Commercial Customer Success Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Commercial Customer Success Manager positions, which can be used as a reference in future career path planning. As a Commercial Customer Success Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Commercial Customer Success Manager. You can explore the career advancement for a Commercial Customer Success Manager below and select your interested title to get hiring information.