GENERAL MANAGER

Provide guidance to location management while improving efficiency and increasing departmental profits while managing various location’s overall operations. Responsible for oversee several elements including hiring staff, operating budgets, and launching price promotions that could attract more customers. Managing location management at multiple locations and multiple lines of business within the Funeral Home industry.

JOB RESPONSIBILITIES

Business and Financial Management

• Collaborate with Market Leadership on long and short-term operational priorities and business goals.

• Advise and approve annual business plans and financial budgets for location leadership.

• Monitors and achieves annual financial goals within Area of Responsibility (AOR)

• Provide financial knowledge to location leadership for appropriate business making decisions

• Approve expenditures and invoices for location leadership

• Improve internal processes in market resources to expand productivity to location leadership

• Develop and implement plans to improve customer satisfaction index and on-line community reviews

• Resolves complex problems providing resolution guidance to location leadership and empowering accountability

• Assure the location’s operating practices comply with applicable federal & state regulations and Company policies

• Assure safety, quality control, and compliance standards are adhered

Collaboration and Communication

• Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements

• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

• Develop and implement communication plans for key initiatives and change management

• Oversee implementation of initiatives and manage change providing leadership and guidance as needed.

People Development

• Develop a strong, trusting, empowered, and reliable team

• Understand team members career aspirations and provide assignments to developmental skills

• Constructively address issues and provide tangible and appropriate feedback

• Develop frontline supervisors’ proactive and collaborative management style

• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration

• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

• Establishes pay, recommends pay increases, special pays, and career advancements

• Collaborates with Human Resources throughout discipline, development, and termination processes

MINIMUM REQUIREMENTS

Education

• High School Diploma or equivalent required

• Technical schooling diploma Funeral Services/Mortuary Science preferred

• Bachelor’s degree in Mortuary Science where required by state law

• Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred Certification/License

• Applicable state Funeral Director licensure required Experience

• At least eleven (11) years industry experience with progressively increased customer facing responsibilities with

• At least six (6) years’ experience managing people and effectively managing budgets and expense control required Knowledge, Skills and Abilities

• Knowledge of industry competitive pricing, demographic patterns, and market competition

• Knowledgeable in Financial and Business acumen

• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

• Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint Work Hours

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person