Quality Assurance Assistant (Full Time)

Moravia Health is seeking a qualified candidate for a Quality Assurance Assistant (full time) position. This position at Moravia Health provides an introduction or continuation of professional development in the Home Healthcare field.

Job Description Summary: The Quality Assurance Assistant

is under the direction of the Quality Assurance Manager. QAA will provide assistance with caseload. Responsibilities will include:

• Staying current with state regulations and industry -related information to ensure 100% compliance with state licensure regulations and Moravia Health policies and procedures.
• Audit Participant files to ensure quality and compliance
• Conducting monthly quality assurance calls with all actively enrolled participants.
• Review Records in relation to investigation of problems including fraud, complaints, critical incidents, criminal activity, noncompliance with regulations, etc.
• Provide exceptional internal and external customer service which supports our value of providing high quality home care while meeting the needs of Participants
• Other duties as assigned.

Requirements: This position requires multi-tasking skills and the ability to work independently and under pressure. Excellent interpersonal and communications skills are required. Attention to detail when documenting is vital. Demonstrated agility to shift direction in response to changing work situations is critical. Proficiency with Google Docs is required.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 5 years (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person