Job Details
Job Location
PHIL - Philadelphia, PA
Position Type
Full Time
Education Level
Associates or Bachelors preferred
Salary Range
$21.00 Hourly
Travel Percentage
Community based
Job Shift
Day
Job Category
Admin - Clerical
Description
Consider joining Community Integrated Services, the region's leading supported employment provider, as we empower people with disabilities through individualized employment opportunities. Through creativity, flexibility, and community collaboration, CIS provides individualized, person-centered support and training to help individuals with disabilities attain their employment goals.
POSITION SUMMARY:
The QA Specialist will ensure organizational operations align with funding source regulations and requirements, facilitate processes that tie into the organization's Quality Management plan, conduct internal audits of various agency processes, and ensure participant and employer partner satisfaction through quality improvement activities. You will receive several months of training in agency operations and different areas of direct service. A successful candidate will be data-driven and able to collaborate across teams.
Brief Summary of Job Duties: To note, this is not an exhaustive list; it is an overview to offer context to the role.

• Conduct both routine and focused on-site checks at participant work sites to gauge participant and employer satisfaction, garner input to enhance participant employment outcomes, assess agency supports and identify opportunities for quality improvement, navigate participant health and safety concerns in the workplace, address issues presenting as barriers to participant progress, and verify that supports align with organizational and individual-specific policies and procedures.
  
  • Collect data and complete corresponding reports to share across pertinent team members.
  • Be able to tactfully address potentially sensitive matters and collaborate across teams.
• Complete various internal audit and documentation review processes to verify organizational compliance and accuracy across documentation and billing.
• Measure agency performance against organizational policies, procedures, and protocols to assure both ongoing compliance and successful implementation of best practices to drive service delivery.
• Assist with external and funding source audit and provider monitoring processes.
• Through various processes, collect, input, and analyze data that contributes to target objectives within CIS's Quality Management Plan.
• Assist with incident reporting and risk mitigation tasks.
  
  • Potential to become a PA Certified Investigator and assume a more robust Incident Management role.
• Complete comprehensive reviews of participant support plans and coordinate needs for improvements.
• Assist with various data, billing, and special projects as needed.
• Provide some availability for job coaching participants on as needed basis.

Qualifications

• Bachelor's Degree preferred (four yearcollege or technical school).
• 1 plus years of experiencein Education, Social Services or Business preferred.
• Abilityto effectively useMicrosoft Office products, specifically Outlook, Excel and Word.
• Possess valid driver's license and automobile insurance.
• Must have access to an automobile and internet access athome.
• Must be able to provide consistent job coaching availability (1 day/week).
• Able to pass all requiredbackground checks.
• Must be fully vaccinated or in the process of getting fully vaccinated.

Community Integrated Services (CIS) is an equal opportunity employer. CIS does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity, marital status, physical or mental disability, military status or unfavorable discharge from military service.
Applicants with disabilities may contact Community Integrated Services human resource team members via telephone, fax, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact Human Resources by phone at 215-238-7411 in PA or 302-376-8259 in DE or by fax 215-238-7423 in PA or 302-491-4970 in DE.