109 Customer Service Specialist Jobs in Des Moines, IA
Mercer-Zimmerman Inc Structura Inc is Hiring a Customer Service Specialist Near Des Moines, IA
Are you a problem solver? Have a passion for customer satisfaction and an eagle eye for detail?
Mercer-Zimmerman, Inc., a leading commercial lighting manufacturers’ sales agency, is looking for the right candidate to fill a Customer Service Specialist role in our West Des Moines office.
What you’ll be doing…
- Managing new project orders received from electrical distributors to ensure orders match what was quoted and are entered with accuracy.
- Providing front-line phone support to address order questions (such as availability, pricing, ship dates) and general company information.
- Addressing order issues - communicating with customers and manufacturers to ensure issues are resolved in a timely and efficient manner.
We are looking for someone who offers…
- Exceptional Time Management skills – ability to effectively manage multiple simultaneous projects/priorities.
- An eye for detail - a focus on accuracy.
- Phenomenal communication and customer satisfaction skills.
- A collaborative spirit - appreciation for the team approach.
- The ability to anticipate problems before they happen and respond accordingly.
- Initiative - someone who is self-motivated and has a passion for problem-solving.
- Accountability – someone who takes ownership of their work.
- Computer proficiency and experience with Microsoft Office. A strong comfort level with entering orders into industry specific software and accessing information from the same program.
- A High School Diploma. A college degree is a plus.
Job Summary
Full Time
$40k-50k (estimate)
03/28/2023
05/02/2024
The job skills required for Customer Service Specialist include Customer Service, Customer Satisfaction, Time Management, Pricing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
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