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Customer Service Representative
Location Des Moines, IA
# of openings 1
Apply Now (https://phh.tbe.taleo.net/phh03/ats/careers/v2/applyRequisition?org=BANKERSTRUST&cws=37&rid=1621)
Job Brief
Provides prompt, courteous and accurate information to internal and external customers regarding account information and bank products and services. This is done primarily via telephone and sometimes via email.
Customer Service Representative 6/4% Ne 5B
There are important qualities you look for in an employer meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and were proud of the premier workplace weve created. We regularly receive best in class results through our biennial employee engagement survey. Were also proud to receive recognition from others, including our designation as a Best Place for Working Parents, being a four-time recipient of the Greater Des Moines Partnerships Inclusion Award, and being named one of the Best Businesses Supporting Local Charity by readers of the Business Record.
Job Summary:
The Customer Service Rep provides prompt, courteous and accurate information to internal and external customers regarding account information and bank products and services. This is done primarily via telephone and sometimes via email. The position generates revenue by using product knowledge to refer and cross-sell bank products and services. The Customer Service Rep will perform some clerical functions such as processing recons, renewing CD's, responding to customer inquires via an email proxy, performing account maintenance, processing stop payment requests, and transferring funds for customers
Primary Functions and/or Responsibilities:
Responds to both external and internal customer inquiries by providing accurate information about accounts, bank products, and services via telephone and/or email
Refers and cross-sells bank products and services by providing descriptions, mailing brochures & information, and referring callers to other areas of the bank
Uses and understands technology to provide technical support and troubleshoot situations involving electronic services such as online banking, mobile app. and third party related solutions
Identifies customer impact issues and notifies management, branches, security officer or any other relevant personnel and sends a Branch Alert
Facilitates research requests and ATM/VISA Disputes for customers & acts as a liaison between customers and operational departments of the bank
Processes Stop Payment Orders, Funds Transfer Requests, Fee Reversals, and Positive Pay check approvals for internal and external customers
Processes Checking Reserve and Personal Line of Credit advances/payments
Processes Check Orders & Consumer Banker Mail Surveys
Processes Online Accounts
Responds to customer email via bank mail and the proxys
Documents and prepares cross-sale and referral reports
Responds to phone messages left by customers after hours on the following business day in a timely manner
Performs other duties as assigned
Education and/or Experience:
High school diploma or GED preferred
Additional specific education, certifications, or experience preferred/required:
At least one year of experience in a customer contact position with emphasis on sales required
Previous telemarketing experience desired
Previous banking and/or lending experience desired
Specific Skills, Knowledge & Abilities:
Knowledge of consumer financial products and services helpful
Exceptional computer & technology skills
Demonstrated sales ability
Account balancing skills
Demonstrated interpersonal skills with a diverse customer base
Ability to adapt to fluidity of policies and procedures
Work Schedule:
Monday Friday 9:00 a.m. 6:00 p.m. with a rotating closing shift of 11:00 a.m. 8:00 p.m.
Rotating Saturday shift of 8:00 a.m. 12:00 p.m. (noon)
Hiring Salary Range
The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidates prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $18.75 - $22.00 (Annualized at 40 hours per week: $39,000 - $45,760)
Benefits
Group Health, Dental, and Vision Insurance
Generous Paid Time Off (PTO)
Volunteer Time Off (VTO)
401(k) plan with lucrative company match
Tuition assistance
Company Paid Life Insurance
Paid Parental Leave
Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
Team Member Banking - a suite of products and services with special benefits for employees
Hybrid Eligibility: Position will be onsite.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
PROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY
Full Time
$34k-43k (estimate)
04/20/2024
05/05/2024
bankerstrust.com
SIOUX FALLS, SD
200 - 500
1917
Private
JESSICA BEAVERS
$200M - $500M
Banking
Bankers Trust Company provides banking products and services to businesses and individuals in Iowa.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.