Do you enjoy providing excellent customer service? Are you located near Des Moines, IA and able to go onsite for training? This role is a short term contract.

Job Responsibilities:

• Managing inbound and outbound calls
• Maintain appropriate documentation of phone inquiries
• Continually look for and suggest process improvements
• Utilize databases and written materials to look up and provide information to telephone inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Job Requirements:

• High school Diploma and 1 years in call center or customer service experience
• Ability to work independently, with or without immediate supervision
• Strong critical thinking, organizational and time management skills
• Successful completion and results of a criminal history check
• Must be able to attend all training days in full

Job Type: Contract

Pay: $16.00 per hour

Benefits:

• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service representative: 1 year (Required)
• Call center: 1 year (Preferred)

Work Location: In person