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123 Customer Service Agent Jobs in Des Moines, IA

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Service Legends
Des Moines, IA | Full Time
$37k-46k (estimate)
5 Days Ago
Zuzick & Associates
Des Moines, IA | Full Time
$37k-47k (estimate)
6 Days Ago
Allegiant
Des Moines, IA | Full Time
$38k-47k (estimate)
4 Days Ago
Allegiant Air
Des Moines, IA | Full Time
$39k-49k (estimate)
10 Months Ago
Tim Ford - State Farm Agent
Des Moines, IA | Full Time
$33k-41k (estimate)
4 Months Ago
James Lunders - State Farm Agent
Des Moines, IA | Full Time
$37k-47k (estimate)
2 Months Ago
Colony Brands, Inc.
Des Moines, IA | Full Time
$39k-49k (estimate)
3 Days Ago
EA Solutions
Des Moines, IA | Full Time
$37k-47k (estimate)
2 Months Ago
Unifi
Des Moines, IA | Full Time
$37k-47k (estimate)
2 Months Ago
Envoy Air
Des Moines, IA | Part Time
$71k-99k (estimate)
Just Posted
Envoy Air
Des Moines, IA | Full Time
$71k-99k (estimate)
Just Posted
Unifi
Des Moines, IA | Full Time
$70k-98k (estimate)
2 Months Ago
Unifi
Des Moines, IA | Full Time
$56k-76k (estimate)
2 Months Ago
Zaktos
Des Moines, IA | Full Time
$39k-49k (estimate)
3 Days Ago
180 Enterprises, Inc.
Des Moines, IA | Full Time
$39k-49k (estimate)
6 Days Ago
180 Enterprises, Inc.
Des Moines, IA | Full Time
$39k-49k (estimate)
6 Days Ago
Intuit - TurboTax
Des Moines, IA | Full Time
$33k-41k (estimate)
3 Months Ago
Metro by T-Mobile
Des Moines, IA | Full Time
$56k-75k (estimate)
1 Month Ago
Planet Fitness - PF Baseline Fitness
Des Moines, IA | Part Time
$37k-46k (estimate)
3 Months Ago
Healthon
Des Moines, IA | Full Time
$37k-47k (estimate)
2 Days Ago
InsuraTec Services Group
Des Moines, IA | Full Time
$46k-58k (estimate)
1 Week Ago
Robert Half
Des Moines, IA | Other
$36k-45k (estimate)
2 Weeks Ago
UniTrust Financial Group
Des Moines, IA | Full Time
$40k-50k (estimate)
2 Weeks Ago
TEKsystems
Des Moines, IA | Full Time
$36k-45k (estimate)
2 Months Ago
TEKsystems
Des Moines, IA | Full Time
$36k-45k (estimate)
2 Months Ago
Customer Service Agent
Allegiant Air Des Moines, IA
$39k-49k (estimate)
Full Time 10 Months Ago
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Allegiant Air is Hiring a Customer Service Agent Near Des Moines, IA

Full Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays, and sick time
Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Sick time
Summary
This position is responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures.
Visa Sponsorship Available
No
Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Certification: No
Years of Experience:Minimum one (1) year experience Customer Service experience.
Preferred Requirements
* Effective communication skills, both verbal and written.
* Ability to work efficiently under time constraints.
* Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
* Must be well groomed and adhere to the dress code policy.
* Must be at least 18 years of age and possess a valid driver's license.
* Able to attend required training.
* Strong computer skills and ability to use general office equipment.
* Ability to work in extreme weather conditions.
* TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.
Job Duties
* The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
* Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
* Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
* Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate Ensure compliance with FAA, Allegiant Air and airport regulations.
* Enforce safety/security measures and monitor sensitive safety zones.
* Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor Complete required reports Meets arriving flights at baggage carousel to ensure proper handling of bags.
* Monitors baggage carousel for unclaimed baggage.
* Stores unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services.
* Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services.
* Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.
* Provides consequential expenses to applicable customers when there is a delayed bag.
* Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.
* Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
* Trace loaner wheelchairs, car seats, etc.
* Track replaced, damaged, and miss-loaded baggage Assists with lost and found articles.
* Other duties as assigned.
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
EEO Statement
Equal Opportunity Employer: Disability/Veteran
For more information, see
People of color, women, LGBTQIA , immigrants, veterans and persons with disabilities are encouraged to apply.
Allegiant is an equal opportunity employer and will not unlawfully discriminate against qualified applicants or Team Members with respect to any terms or conditions of employment based on race, color, national origin, ancestry, gender, sexual orientation, age, religion, creed, Â marital status, military service status, union/non-union activity, citizenship status, or other characteristic protected by state or federal law or local ordinance. This includes compliance with all federal, state and local laws providing for nondiscrimination on the basis of disability in all aspects of the employment process and the requirement to provide reasonable accommodations to qualified individuals with disabilities in accordance with those laws.

Job Summary

JOB TYPE

Full Time

SALARY

$39k-49k (estimate)

POST DATE

07/15/2023

EXPIRATION DATE

06/03/2024

WEBSITE

allentele.com

HEADQUARTERS

Willoughby, OH

SIZE

100 - 200

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The job skills required for Customer Service Agent include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Agent job description and responsibilities

A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.

02/02/2022: Lancaster, PA

Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.

01/18/2022: Florence, SC

The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.

12/23/2021: Madison, WI

Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.

12/18/2021: Alexandria, LA

Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.

01/19/2022: Gary, IN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Agent jobs

Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.

01/11/2022: Evansville, IN

With customer service, customer support and customer experience, required.

01/09/2022: Youngstown, OH

When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.

01/17/2022: Providence, RI

Agents must be trained and mentored to develop a positive approach towards handling customer queries.

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A customer service representative must be a good listener.

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Step 3: View the best colleges and universities for Customer Service Agent.

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