Are you passionate about building high-performing teams and delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy exceeding expectations?

MedPro Disposal, the largest privately held services and solutions company in a 2 billion-dollar healthcare market segment in Naperville, IL, seeks a driven and experienced Customer Service Manager to join our growing team. In this key role, you will lead and oversee a team of customer service representatives and team leads, ensuring we provide exceptional service to our valued healthcare clients.

Responsibilities:

• Lead and inspire a team of customer service representatives and team leads, fostering a positive and productive work environment.
• Oversee all aspects of customer service operations, including call center management, complaint resolution, and account management.
• Develop and implement strategies to improve customer satisfaction, resolve inquiries efficiently, and drive service excellence.
• Conduct performance reviews, provide coaching and development opportunities for your team, and cultivate a culture of continuous learning.
• Partner with other departments, including sales and operations, to ensure seamless customer experience.
• Monitor key performance indicators (KPIs) and identify areas for improvement.
• Analyze customer feedback and implement changes to enhance service quality.
• Participate in industry events and conferences to stay updated on best practices.

Qualifications:

• Minimum of 5 years of experience in a customer service leadership role, preferably in B2B environments or healthcare industries.
• Proven track record of building and leading high-performing teams.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and customer service software.
• Experience with customer relationship management (CRM) systems is a plus.
• A bachelor's degree in business administration, healthcare administration, or a related field is preferred.

MedPro Disposal Offers:

• Competitive salary and benefits package, including health insurance, dental insurance, vision insurance, paid time off, and more.
• Opportunity to work in a fast-paced, growing company with a strong commitment to customer service.
• Positive and collaborative work environment.
• Opportunities for professional development and career growth.

To Apply:

Please submit your resume and cover letter. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join our team and make a difference in the healthcare industry! We look forward to hearing from you!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.