Job Description

The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities :

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in / out functions as directed.
• Confirms and updates patient identification and demographic / insurance information.
• Obtains patient consents / authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform end of day cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• May perform other duties as assigned.

AA / EOE

Internal and rehire candidates are not eligible for sign-on bonus.

Qualifications

Required :

• High school diploma or GED equivalent.
• Previous experience in a customer service position.

Preferred :

• Bachelor's degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Additional Information

Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Last updated : 2024-04-28