50 Customer Service Project/Program Manager Jobs in New York, NY
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The Port Authority of New York and New Jersey
New York, NY | Full Time
$120k-153k (estimate)
5 Months Ago
t
Customer Service Project/Program Manager
$86k-116k (estimate)
Full Time | Consumer Services
2 Months Ago
Hewlett-Packard is Hiring a Customer Service Project/Program Manager Near New York, NY
Northeast United States locations will be considered for this role.
This role is responsible for collaborating on customer project delivery with a small scope and low risk, ensuring the engagement meets all scope, time, budget, and quality expectations. The role assists in project finance management and provides subject matter support across project management knowledge areas. The role maintains ongoing customer relationships by coordinating across support departments and supports project teams through research and data analysis.
Responsibilities
Responsibilities
- Collaborates on customer project delivery, operating under supervision and handling projects with small, localized scope, and low levels of risk.
- Assists in managing project finances and plays a role in coordinating with client and account team personnel, as necessary, typically interacting with clients at the peer or initial management level.
- Offers subject matter support across all facets of the project management body of knowledge to aid the project's success.
- Maintains ongoing business operations with customers by coordinating with support departments including sales, finance, legal, engineering, and product/program management.
- Demonstrates knowledge and usage of standard project management methodologies and programs.
- Analyzes complex business and systems processes to enable fast and thorough addressing of customer issues.
- Identifies tasks and research, determines dependencies, and communicates expectations to team members regarding customer delivery projects.
- Provides support to the customer project delivery team, potentially taking the lead in predefined areas, both internally and externally.
- Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
- Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.
- Four-year Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 0-2 years of work experience, preferably in project management, HP Services business units, HP global projects, or a related field.
- Agile Methodology
- Business Development
- Business Operations
- Change Management
- Client Services
- Customer Relationship Management
- Microsoft Project
- Milestones (Project Management)
- Process Improvement
- Project Documentation
- Project Management
- Project Management Institute (PMI) Methodology
- Project Planning
- Project Scoping
- Risk Management
- Risk Mitigation
- Scrum (Software Development)
- Six Sigma Methodology
- Systems Development Life Cycle
- Waterfall Methodology
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
- Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.
- Learns to apply basic theories and concepts to work tasks.
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
HP offers a comprehensive benefits package, including:
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $54,450 - $83,850 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Consumer Services
SALARY
$86k-116k (estimate)
POST DATE
03/30/2024
EXPIRATION DATE
05/29/2024
WEBSITE
hewlettpackard.com
HEADQUARTERS
MIAMI, FL
SIZE
<25
FOUNDED
1998
REVENUE
$50M - $200M
INDUSTRY
Consumer Services
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