16 Customer Service Team Lead Jobs in Chesapeake, VA
Meckley Services, Inc. is Hiring a Customer Service Team Lead Near Chesapeake, VA
CSR Team Lead will provide daily direction and support to CSRs and Data Clerks as it applies to specific client accounts.
Our Customer Service Team is a client focused organization tasked with providing our clients consistent, up to date details on our ongoing projects.
Responsibilities:
- Operate as the first point of contact for any and all matters specific to clients assigned
- Assist with high severity requests or issue escalations as needed
- Book work orders and follow through to ensure timely completion
- Create, review and process invoices to clients.
- Prepare bids/quotes with information provided by Project Managers
- Submit bids/quotes to clients
- Build and maintain strong, long-lasting customer relationships
Qualifications:
- Prior Experience with CRM Software a plus
- Prior Sales experience a plus
- Prior experience in construction/service industry
- Excel & Word proficiency
- Strong attention to details
- Take initiative and be comfortable working in a dynamic, fast paced environment
- Strong verbal and written communication skills
- Must be able to successfully complete and pass a criminal background screening, drug test
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Education:
- High school or equivalent (Preferred)
Experience:
- Billing/Invoice: 3 years (Preferred)
- Customer Support & Client Services Occupations: 3 years (Preferred)
- Work Orders: 3 years (Preferred)
- Sales: 3 years (Preferred)
Work Location: In person
Job Summary
Full Time
Building Construction
$40k-52k (estimate)
03/23/2024
07/20/2024
meckleyservices.com
LORTON, VA
25 - 50
1994
KENNETH MECKLEY
$10M - $50M
Building Construction
Related Companies
About Meckley Services, Inc.
Meckley Services Inc. is a Class A Independent, Bonded Full Service Commercial Building Services, Construction, and Maintenance company. We specialize in Emergency Readiness, Disaster Relief and Commercial Construction. Why Meckley Services? -One stop shop, one call company -Available-24 hours a day, seven days a week -Emergency Readiness/Disaster Relief -Professionally staffed Construction -Privately Family Owned and Operated -Branch locations in multiple states -95% of services are performed in-house/- company owned all equipment -State of the Art Mobile Technology Vehicles, Smartphone, Inte...rnal Timberline work order system -Highly qualified service techs and Account Management Team -All employees have a Govt. Clearance -Bonding Capacity up to 25 million -Class A Contractor- VA,DC MD Comprehensive Services- Commercial Building Services- Plumbing, Electrical, and Carpentry. All As Needed General Services- Drywall, Ceilings, Flooring, Carpeting, Painting, Fence and Gate installation, Exterior and Interior Door Repair & Replacements, Power Washing, Parking Lot Asphalt Repairs, Concrete & Asphalt, Windows, Ceramic Tile, Pest Intervention, Specialized Furniture Moves, Remodeling. Emergency Readiness/Disaster Readiness- Floods, Fire, Roof Collapse, Car Strikes, Vandalism, Debris Removal, Temporary Generator Supply. Commercial Construction and Government Construction- Interior tenant fit out, Exterior Renovations, Structural Improvements, Parking Lot Renovations, ATM Installation, Design Build/Construction Services, Planning & Estimating, and Capital Budget Planning Move Coordination- Adds, Moves, and Changes Contract Facility Services- Repairs and Maintenance Services for Electrical, Plumbing, and Carpentry Key Clients- BOA, PNC, Capital One Truist, 711, CVS, Rite Aid, Martins, Giant, Shoppers, Noodles, WAWA, Royal Farms CBRE, Lincoln Harris, JLL Office Locations below: Lorton, VA (Corporate office) Richmond, VA VA Beach, VA Baltimore, MD
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The job skills required for Customer Service Team Lead include Customer Service, Initiative, Billing, Written Communication, Client Service, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Team Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Team Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Team Lead positions, which can be used as a reference in future career path planning. As a Customer Service Team Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Lead. You can explore the career advancement for a Customer Service Team Lead below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Team Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Lead for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Team Lead job description and responsibilities
Creating reports for the director of customer services.
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The agent needs to understand when and how to share those links with customers for better help.
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Explain clearly without jargon how their products and services work and will be delivered to the customer.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Team Lead jobs
Developing patience can help a customer service team lead work productively with their team members and customers.
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They may also use their adaptive skills to change their communication or training techniques based on the needs of their team.
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A customer service oriented approach can go a long way than just boost client satisfaction.
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Customer service scripts are a set of guidelines for agents to use while communicating with users across support channels and scenarios.
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Step 3: View the best colleges and universities for Customer Service Team Lead.
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