BenefitsPulled from the full job description

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Full job description

Job Overview:
We are seeking a dedicated and customer-oriented Office Lead to join our team. As an Office Lead, you will play a vital role in ensuring exceptional customer service and satisfaction. If you have a passion for providing outstanding customer service, we encourage you to apply.

Duties:
- Greet and welcome members and guests in a friendly and professional manner
- Provide excellent customer service by addressing inquiries, resolving complaints, and assisting with customer inquiries
- Operate cash register or POS system to process payments accurately
- Maintain cleanliness and organization of the office area and workstations
- Collaborate with team members to ensure smooth operations and efficient service
- Exercise decision-making capabilities when working with customers and store personnel on invoice orders

- Ability to handle difficult situations with professionalism and empathy

-Communicate professionally and appropriately with customers via telephone

- Answer phone calls, take messages, and direct calls to the appropriate department

- Perform clerical tasks such as typing, data entry, proofreading, and filing
- Assist with order entry and inventory management
- Coordinate with other departments to ensure efficient communication and workflow
- Handle customer inquiries and provide accurate information about our products or services
- Process payments and maintain accurate records

Experience:

-High school diploma or general education degree (GED); or equivalent combination of education and experience
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

-Ability to effectively present information in one-on-one and small group situations to customers and team members

-Demonstrated ability to handle customer calls displaying good phone skills

-Ability to read, write and comprehend simple instructions, short correspondence, and memos

- Proficiency in using Microsoft Office or similar software for calendar management, email, and document creation/editing

-Adaptability; flexible to shifting priorities and a changing environment
- Previous experience in the customer service industry as a leader is preferred
- Knowledge of Microsoft Office programs are a plus
- Strong customer service skills with a friendly and approachable demeanor
- Familiarity with cash register operations and handling cash transactions
- Ability to work in a fast-paced environment while maintaining attention to detail

-Track record of serving others and putting team goals first

- Strong data entry skills with attention to detail and accuracy

- Excellent organizational and multitasking abilities
- Effective communication skills, both verbal and written

If you are a motivated individual with exceptional customer service skills, administrative abilities, and great leadership skills, we would love to hear from you. Apply now to join our team as a Front Office Lead!

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Experience:

• Customer service: 1 year (Required)

Work Location: In person

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.Report job

Job Type: Full-time

Work Location: In person