Reports to: General Manager

Subordinates: Housekeeping Attendants, House Persons, Laundry Attendant

FLSA Status: Non-Exempt

SUMMARY: Responsible for supervising the housekeeping staff and maintaining standards of cleanliness throughout the common areas and guest rooms of the hotel.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Directs responsibilities of the housekeeping staff
• Supervises housekeeping staff’s productivity and ensures brand standards are being met
• Provides training to all housekeepers as directed by management
• Inspects rooms to ensure quality standards are met
• Distributes keys and work assignments to housekeeping staff
• Addresses guest complaints pertaining to rooms or common areas
• Responds promptly to requests from guests and other departments
• Reports any maintenance issues, safety hazards, accidents or injuries
• Completes safety training and certifications
• Handles contaminated articles per company, franchise, and OSHA standards
• Maintains inventory of cleaning supplies and linens; informs General Manager of any inventory needs to ensure stock levels are accurate for each day
• Interviews and selects housekeeping staff
• Prepares work schedules, and maintains all associate records for time cards
• Ensures teamwork and cooperation between all departments
• Provides progressive discipline when needed with appropriate documentation
• Maintains security for guests and property by ensuring that room doors are locked at all times, keys are controlled, lost and found articles are properly logged and stored, and reports suspicious activity by guest or others
• Assumes functions of housekeeper as necessary
• Follows company policies and procedures
• Other duties as assigned by supervisor or management

QUALIFICATIONS:

Education/Experience: High School Diploma or GED equivalent. A minimum of three months of hotel housekeeping supervisory experience or equivalent training and experience.

Skills:

• Interpersonal skills
• Innate sense of urgency
• Adaptability
• Guest service
• Proficient communication
• Ability to read, write, and speak the English language

Working Conditions:

• Will be required to work nights, weekends, and holidays
• Will be required to work in a fast-paced environment
• Will be exposed to cleaning agents and chemicals

RELATIONSHIPS:

Internal: General Manager, Assistant General Manager, Peers, and Field Operations at the corporate level

External: Guests - To provide customer service

 PHYSICAL/COGNITIVE ACTIVITIES:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to direct the housekeeping staff to ensure clean guest rooms and common areas for the hotel. This person must understand the practices, techniques and technologies required in the work they are performing or monitoring.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl, talk and hear. The employee is occasionally required to use sense of smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust or focus.

A significant portion of time will be spent moving about the hotel and frequent lifting and carrying up to 50 pounds.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.