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Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
Please note this job posting is for upcoming classes in Albany, NY. This position requires 10 days of onsite training after successful completion of training, there is the opportunity to work remotely. Training is a total of 6 weeks.
Pay and Benefits:
Essential Duties and Responsibilities:
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Minimum Requirements
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EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Full Time
$38k-48k (estimate)
05/18/2024
06/08/2024
The job skills required for Customer Service Representative (Remote in Albany, NY) include Customer Service, CSR, Customer Care, Data Entry, Verbal Communication, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Remote in Albany, NY). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Remote in Albany, NY). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (Remote in Albany, NY) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Remote in Albany, NY), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Remote in Albany, NY). You can explore the career advancement for a Customer Service Representative (Remote in Albany, NY) below and select your interested title to get hiring information.