82 Customer Service Representative Jobs in Albany, NY
Latham Pool Products is Hiring a Customer Service Representative Near Albany, NY
- Identify and assign customer inquiries based on standard operating procedures within Customer Relationship Management (CRM) system.
- Research and independently respond to complex customer requests &/or responses through comprehensive understanding of all Latham products, brands, and pricing programs by telephone, email, Latham website, customer portal or Request Center
- Using multiple tools and systems, research, calculate and enter customer requested quotes and orders following LPP procedures and guidelines.
- Independently resolve Customer Critical Care preferences requiring additional complexity and interpretation
- Using Pool Kit Configurator tool, create kit orders. Create stock quotes and orders.
- Perform pre/post order entry quality audits.
- Assess and resolve customer and internal order hold requests.
- Complete assigned custom and/or stock orders related to assigned products such as Fiberglass, Liner, Covers and Kits.
- Process customer payments, returns, merchandise claims and remake requests through Request Center.
- Meet goals and metrics assigned by department and organization (meeting/exceeding customer service order entry timeliness, quality, etc.).
- Exhibits technical accuracy and conformance to company policies and practices.
- Recommends corrective actions to mitigate customer concerns with department leadership.
- Performs other duties as assigned.
- High school diploma or equivalent required
- Associate or bachelor’s degree preferred.
- 3-year customer service or related experience or 6 months experience as a LPP Customer Service Representative II
- Previous experience in pool, manufacturing, distribution, or design industry preferred.
- Excellent telephone and interpersonal skills.
- Strong organizational skills, ability to multi-task and meet deadlines.
- Strong computer skills including proficiency in Microsoft Office Suite and ability to learn new computerized systems and programs.
- Basic math and reading comprehension skills.
- Ability to collaborate with diverse customers and colleagues.
- Ability to work alternative shifts or workweeks.
- Ability to work overtime as required.
- Ability to work at home/remotely as deemed necessary.
Job Summary
Full Time
$56k-72k (estimate)
05/12/2024
07/11/2024
lathampool.com
Latham, NY
100 - 200
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The job skills required for Customer Service Representative include Customer Service, Customer Support, Microsoft Office, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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