19 CSR/Customer Service Representative Jobs in Albany, NY
Imperial Stars Acquisition LLC is Hiring a CSR/Customer Service Representative Near Albany, NY
- Bonus based on performance
- Company parties
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
Are you a people-oriented superstar with a passion for providing exceptional customer experiences? Look no further! We have an exciting opportunity for a Customer Service Representative to join our dynamic team.
At Imperial Star Acquisition, we pride ourselves on delivering outstanding service to our valued customers. As a Customer Service Representative, you will be the friendly face and voice of our company, ensuring customer satisfaction and building lasting relationships. Your dedication and professionalism will play a vital role in our success.
Responsibilities:
- Respond promptly and courteously to customer inquiries.
- Provide accurate product information, assist with order placement, and resolve customer concerns, striving for first-call resolution.
- Maintain a positive, empathetic, and professional attitude while handling customer interactions.
- Collaborate with internal teams to address customer needs and ensure timely resolution of issues.
- Keep records of customer interactions, transactions, and complaints for future reference.
- Continuously stay up-to-date on product knowledge and company policies to provide accurate and relevant information to customers.
- Excellent communication skills, both written and verbal, with a friendly and approachable demeanor.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Previous customer service experience is preferred, but we welcome enthusiastic individuals with a passion for helping others.
- Proficient computer skills and the ability to navigate through various software applications.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
- High school diploma or equivalent; additional certifications or relevant training is a plus.
- Competitive salary and opportunities for growth within the company.
- Comprehensive training and ongoing support to enhance your skills.
- Collaborative and inclusive work environment that values diversity.
- Company-sponsored trips and team-building activities.
Imperial Star Acquisition is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We are hiring immediately, our hiring staff will be reviewing applications after they are submitted so, please expect a call to set up an initial interview within 24-72 hours after applying!
THIS POSITION CAN NOT BE PREFORMED REMOTELY!
Job Summary
Full Time
$38k-48k (estimate)
05/01/2024
06/30/2024
The job skills required for CSR/Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Futures, Flexibility, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a CSR/Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CSR/Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CSR/Customer Service Representative positions, which can be used as a reference in future career path planning. As a CSR/Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR/Customer Service Representative. You can explore the career advancement for a CSR/Customer Service Representative below and select your interested title to get hiring information.
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