Our Orlando All Suite hotel is looking for a dynamic self-starter with a passion for service excellence to join our front desk team. The ideal candidate must be able to work a flexible schedule, have an outgoing, sparkling personality and be an excellent communicator to the guest and to the hotel team. The keys to success in this position is the ability to work flexible shifts, ensure total satisfaction by an efficient check-in and checkout experience, guest request fulfillment and the immediate resolution of guest problems. If you have the above qualities, we want to talk to you.

Major Responsibilities

· Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

· Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Strategic Investment Partners LLC professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.

· Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.

· Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

· Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.

· Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote Hotel facilities.

· Maintain cash bank per accounting guidelines. Comply with all accounting procedures.

· Maintain effective communication within Front Office and related departments, and with all Hotel departments. Stay aware of issues relating to front office and general Hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.

· Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling

of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.

· Take ownership and resolve all guest issues to the satisfaction of every guest.

· Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.

· Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.

· Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, traveler’s check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures.

· Provide safety deposit boxes to guests in accordance with established Hotel procedures.

· Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and facsimiles for guests.

· Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved.

Other Duties and Responsibilities

· Complies with Company Standards of Service as outlined for Strategic Investment Partners LLC.

· Projects a favorable image of Strategic Investment Partners LLC to the public at all times.

· Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

· Treats guests, vendors, customers and co-workers with professionalism and respect at all times.

· Completes Departmental, Strategic Investment Partners LLC and Brand standards training as assigned.

· Maintains a clean, neat and professional appearance at all times.

· Must be able to work flexible work hours/schedule including evenings, weekends and holidays.

· Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Overtime
• Rotating weekends
• Weekends as needed
• Weekends only

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person