Lodi is looking for a Dining Room Manager

Lodi is one of the first concepts to join the iconic Rockefeller Center as it reimagines its retail and hospitality collection for a new era. The all-day caffè stems from Ignacio Mattos, chef-owner of quintessential New York City restaurants, estela and Altro Paradiso. At Lodi, Mattos and his team draw inspiration from Italian aperitivo culture and the restaurant’s historic surroundings. Their vision is to create a neighborhood anchor, elegant and friendly—a place you can visit practically any time of day, whether for an espresso in haste or a leisurely late-afternoon cocktail on the patio.

The Dining Room Manager will assist the General Manager in overseeing the Breakfast, Lunch or Dinner operations of the Corner Bar, upholding the quality of food, beverage and service. The Dining Room Manager will work in cooperation with the management team to ensure efficient restaurant operations.

Key Focus

• Oversee food and beverage operations during Breakfast/Lunch/Dinner service to ensure quality of service, food, and beverage.
• Lead and Manage Front of House staff to uphold standards of service.
• Ensuring guests have an enjoyable dining experience as well as building guest relationship for repeat guests.
• Serves as a role model and sets a positive example in all aspects of the business.

Personnel Management

• Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining hourly staff.
• Develops and mentors team through clear staff communication, constructive feedback, and performance reviews.
• Creates an environment for employees that align with the company culture through constant communication and reinforcement in order to increase staff retention.
• Serves as a role model and sets a positive example in all aspects of the business.
• Motivate employees and utilize leadership skills through ongoing culinary, beverage, and service training and development.
• Provide direction, instruction, and education to all Front of House employees.

Guest Service

• Ensures all guests consistently receive courteous and efficient service from all team members.
• Responds positively and promptly to customer concerns and complaints.
• Maintains guest satisfaction by monitoring, evaluating and auditing food, beverage and service offerings to initiate improvements.
• Builds and develops relationships with repeat guests.

Service Standards

• Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
• Demonstrate knowledge of Department of Health (DOH) standards.

Company Values

• Understanding that we require a positive and respectful attitude in the workplace.
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience. The full definition of these values is in our company handbook.

Benefits

• Medical, Dental and Vision insurance for full time employees
• Commuter Benefits
• Paid Time Off
• Discounted Gym Membership

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

We are an equal opportunities employer, all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Compensation: Salary ($70,000.00 - $80,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program