Work Location: 1620 W Redondo Beach Blvd, Gardena, CA 90247

Job Responsibilities:

• Job Responsibilities: 
  • Delivers outstanding customer experience.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns via email, phone, chat, or social media.
  • Provide product information and recommendations to customers. 
  • Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment. 
  • Manage and coordinate shipping operations, including overseeing FedEx, USPS, and other shipping carriers for picking up packages. 
  • Communicate with shipping carriers and customers regarding shipping schedules, tracking information, and delivery updates.
  • Maintain accurate records of customer interactions, transactions, and shipping activities. 
  • Identify and escalate complex issues to E-commerce Department Manager. 
  • Stay up to date with product knowledge and industry trends to provide excellent customer service. 
  • Meet and exceed customer satisfaction goals and performance metrics. 
  • Continuously Improve customer service processes and procedures.
  • Other signed tasks.