Customer Service Senior Specialist E-commerce Jobs

The Customer Service Senior Specialist E-Commerce assists customers with product selection, answers basic questions, and suggests various product options that are available. Responds to customer web inquires regarding online merchandise or service orders. Being a Customer Service Senior Specialist E-Commerce ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Documents customer problems and inputs in ticketing system. In addition, Customer Service Se ... nior Specialist E-Commerce may be assigned more complex or sensitive customer problems to resolve. Requires a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Senior Specialist E-Commerce gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Customer Service Senior Specialist E-Commerce typically requires 2 to 4 years of related experience. More
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