253 Customer service administrator Jobs in Charlotte, NC
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Marsh & McLennan Companies is Hiring a Customer service administrator Near Charlotte, NC
Description :
Mercer is seeking candidates for the following position based in our Cork or Dublin office :
New Business and Customer Service Administrator, Private Wealth Team
What can you expect :
The Administrator will report directly to the team leader of the Private Wealth Division. You will provide administration and support services to the Private Wealth Admin team and all clients.
What you will be rewarded with :
We provide a highly regarded and competitive package to include :
- Competitive salary
- Up to 12% pension contribution
- Full healthcare cover
- Flexitime
- Sports & Social clubs / Wellness Programme
- Paid annual leave and ability to purchase additional leave days
- Travel ticket / bike to work / dental are optional
- Subsidised canteen (Dublin only)
- 35 hour working week
- Hybrid working pattern (min of 3 days in the office)
We will rely on you to :
- Provide a full range of support and services to clients and to the Private Wealth Admin team
- Be responsible for processing new and existing business in a compliant manner
- Prepare client reports in line with peer review process
- Assist with pipeline reporting via online websites & CRM system
- Daily Scanning / Filling and indexing of documentation to our CRM system
- Deal with all client queries & attending client meetings when required
- Deal with all 3rd parties & insurance companies
- Ongoing update & maintenance of clients details in line with procedures & systems in place
- Be the point of contact for customer service queries from individual clients and a member of the Private Wealth helpline.
- Process claims retirement / death / disability
- Adhere to company policies, procedures, controls to ensure deliverance of excellent service.
- Support the team leader and Division Manager with ongoing and future projects
- Ensure our CRM database is maintained in line with procedures
- Carry out ad hoc duties and assistance with projects as and when required
What you need to have :
- Minimum 3 years industry experience in financial services
- Professional telephone manner and strong organisational skills
- Proven team player with a flexible attitude towards work
- Ability to prioritise workloads and work to tight deadlines
- Proven ability to deliver excellent client service and satisfaction
- Industry related qualifications, QFA or satisfy minimum competency requirements would be an advantage
- Proficiency in Word and Excel
What makes you stand out :
- Previous experience in a similar role
- Strong communication and presentation skills, written and verbal
MERCER
Last updated : 2024-03-22
Job Summary
Full Time
Insurance
$50k-62k (estimate)
03/23/2024
04/14/2024
The job skills required for Customer service administrator include Customer Service, CRM, Futures, Financial Services, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service administrator. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Administrator job description and responsibilities
Work with phones and computers.
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They greet and assist customers, coordinate appointments and services and process service-related paperwork.
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Escalating high-level complaints to the service manager for immediate resolution.
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Assisting the customers' inquiries and concerns, recommending service alternatives and processing refunds.
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Ability to familiarize themselves with their employer’s products/services and give out sound advice.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Administrator jobs
Need basic computer skills and have some experience with computer software.
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Consider a business degree or business-related national vocational qualification (NVQ).
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Completing a college course or apprenticeship approved by the Chartered Institute of Personnel and Development (CIPD).
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Office manager/employee experience.
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Service-oriented with 3+ years of excellent experience.
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Step 3: View the best colleges and universities for Customer Service Administrator.
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