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Crash Champions
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Customer Service Rep
Crash Champions Charlotte, NC
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$36k-46k (estimate)
Full Time 2 Days Ago
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Crash Champions is Hiring a Customer Service Rep Near Charlotte, NC

**Champions Do More**

At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.

**Responsibilities**

**** **Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.**

**** **Clean workspace, this is the first point of contact our customers have with our facility.**

**** **Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.**

**** **Provide clerical and administrative support to the General Managers and Service Advisors.**

**** **Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.**

**** **Perform other related duties as assigned**

**Qualifications**

Interpersonal and customer service skills.

Analytical and problem-solving skills.

Multitasking and organizational skills.

Ability to answer a high volume of calls and/or emails daily.

Attentiveness and patience

**Benefits**

Competitive pay

Weekly Paychecks

401K with company match

Medical/Vision/Dental Insurance

Additional elective benefits

Submit a Referral

**Location** _US-NC-Charlotte_

**ID** _2024-5308_

**Category** _Customer Service_

**Position Type** _Regular Full-Time_

**Prioritization** _Tier 3 Growth Needs_

**Remote** _No_

Job Summary

JOB TYPE

Full Time

SALARY

$36k-46k (estimate)

POST DATE

04/30/2024

EXPIRATION DATE

05/16/2024

WEBSITE

crashchampions.com

HEADQUARTERS

MUNDELEIN, IL

SIZE

50 - 100

FOUNDED

2014

REVENUE

$10M - $50M

INDUSTRY

Consumer Services

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About Crash Champions

While we may not be superheroes, Crash Champions' network of repair centers strives to be your collision repair hero by treating you as a person, not as a situation. Our team's main mission is to get you back on the road, as quickly as possible, in your pre-crash state. Along the way, our team of customer service representatives and technicians work with you to make sure you understand the entire process.

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The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Rep job description and responsibilities

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

12/29/2021: Chicago, IL

The best CSRs are genuinely excited to help customers.

12/07/2021: Saint Paul, MN

Customer service reps may use a variety of tools as part of their role.

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At banks, customer service reps may need to have some former experience handling money and making change.

12/23/2021: Youngstown, OH

Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Rep jobs

Communicate as efficiently as possible.

02/24/2022: Springfield, MO

Don’t worry about acquiring expensive gear; focus on the learning first.

02/10/2022: Helena, MT

Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.

01/26/2022: Santa Fe, NM

A commitment to providing great customer experiences by working with enthusiasm, energy and pace.

12/13/2021: Duluth, MN

A strong Customer Service Background and entry level Accounting skills.

01/31/2022: Fort Myers, FL

Step 3: View the best colleges and universities for Customer Service Rep.

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