The Strategic Account Executive (SAE) is the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products, services and solutions to strategic key accounts. The SAE is fully responsible for the retention, development, servicing and expansion of their assigned accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:
Account Management
* Consistently ensure 100% complete and total client satisfaction
* Manage a large, complex, functionally diverse and globally dispersed client partnership
* Maintain strong relationships within client organizations at the decision maker and end-user levels; present a consistent MMA East image to those clients; build high levels of client satisfaction; execute proper client agreements
* Demonstrate the ability to clearly articulate total cost of ownership and value contribution to assigned accounts within MMA East
* Develop, implement and manage project plans in conjunction with the client
* Prepare and conduct quarterly strategic account planning meetings and annual executive summits
* Articulate needs and desires of the client and translate into actionable plans for the assigned Client Service team members
* Act as communication conduit for MMA East organization to assigned accounts
* Serve as the primary escalation contact for client resolution of issues
* Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and execute implementation
Account Retention & Growth
* Develop and execute account plans for assigned accounts to ensure retention
* Continuously identify and capture new sources of revenue within assigned accounts
* Develop and negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities
* Identify the factors which influence business performance and recommend actions to improve profitability and/or enhance revenue for MMA East
Client Services
* Partner with team of resources dedicated to the assigned accounts - potential team members may include underwriting, client service, voluntary benefits, benefits administration and administrative resources
* Provide clear communications so client team maintains a thorough understanding of the client's challenges, issues, expectations and goals
* Coordinate with Client Service Director to provide education needed to support clients
Professional Development
* Develop and maintain skills, knowledge and proficiencies required to be effective in client management and sales techniques and in support of client strategies, goals and objectives
* Continually build knowledge and skills to keep pace with market trends
REQUIRED EDUCATION AND EXPERIENCE:
* Bachelor's degree and a minimum of 7 years of experience in Health and Welfare Consulting required, with account management-related experience preferred
* Demonstrated experience with large, F1000 clients required, with specific experience operating at the C-level regarding negotiations, business development and relationship management
* Prior management experience, both direct and matrix, is required
* Effective analytical, math and problem-solving skills, sound judgment, strong decision making ability, confidence to make difficult decisions and excellent communication skills
* Must be organized, detail oriented and able to translate big picture ideas into client objectives
WORK LOCATION
* Work is typically performed either on site at MMA East's Conshohocken, PA office, or at various customer/MMA locations as required.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.#J-18808-Ljbffr