140 Technology Support Specialist (Desktop Support Specialist) Jobs in Phoenix, AZ
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Maricopa Community College District is Hiring a Technology Support Specialist (Desktop Support Specialist) Near Phoenix, AZ
Technology Support Specialist (Desktop Support Specialist)Job ID: 319077
Location: Paradise Valley Community Coll
Full/Part Time:
Regular/Temporary: Regular
Hiring Salary Range
$19.86 - $25.82/per hour DOE
Grade
111
Work Schedule
Monday - Friday, 7am - 4pm
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
- Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Paradise Valley Community College (PVCC) is a that supports a environment where mutual respect, equity and understanding and incorporating views from dissimilar frames of reference are encouraged and valued. Please review PVCC's and join us on our continued path of student success.
PVCC's Commitment to Diversity, Equity and Inclusion: As a college we embrace equity, engagement, inclusion and innovation. We seek to continuously improve our campus through diverse identities, expertise and perspectives. We are committed to creating engaging relationships that inspire and support all learners to increase their capacity for personal growth and positive social change. PVCC provides access to these opportunities in a welcoming, inclusive, and supportive environment for all our students, employees, and community members.
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
- 16 paid observed holidays
- ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time (if applicable)
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- $4,000 Annual professional development growth funding (if applicable)
- Tuition reimbursement for employees and dependents (if applicable)
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
- Pre-Retirement Events
- (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10 Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
Paradise Valley Community College (PVCC) is seeking a Technology Support Specialist who works in-person within the Information Technology division in the Desktop Support Department and provides technical assistance to a diverse population of students, faculty, and staff with the deployment of computer systems, workstations, cell phones, tablets, software applications, and technology security updates.
Additional Information
Would you like to work at an "Aspen Institute Top 150 Community College'' that transforms lives on a daily basis in a fast-paced, collegial environment? Join our Paradise Valley Community College (PVCC) team to make a difference in our community, enact positive social change, and improve students' lives everyday.
PVCC is eligible to apply for the 2023 Aspen Prize for Community College Excellence. The $1 million Aspen Prize for Community College Excellence, awarded every two years, is the nation's signature recognition for America's community colleges.
Even more importantly, PVCC, which has earned this recognition biennially since 2013, is the only community college in Arizona to achieve this distinction this year. The colleges selected for this honor stand out among more than 1,000 community colleges nationwide as having high and improving levels of student success as well as equitable outcomes for Black and Hispanic students and those from lower-income backgrounds.
The Aspen Institute evaluates various criteria in its selection process and validates the levels of active and engaged learning in the classroom and the progress PVCC is making with the implementation of Guided Pathways.
1) First-year retention rates
2) Graduation rates 150 percent normal program completion time
3) Improvement of student success rates over time
4) Graduation rates of underrepresented minority students
5) Graduation rates of low income students
Essential Functions
60% Provides specialized support for desktops, classroom technology, audio visual systems, remote meeting platforms and/or voip phone systems; responds to requests and help desk tickets
15% Maintains system inventory, documentation, storage and security of equipment; initiates orders for parts as required
15% Performs advanced troubleshooting, hardware repair and maintenance of devices
10% Performs other duties as assigned
Minimum Qualifications
High School Diploma or GED and three years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.
There is no substitution or equivalency allowable for the High School Diploma or GED.
Desired Qualifications
1. Three years' experience providing technical support in an educational environment.
2. Three or more years working with macOS and Windows platforms: deployment of images, hardware repair, maintenance and support
3. Two or more of years' experience working with a software distribution systems, group policy (SCCM, JAMF, etc)
4. Experience configuring and deploying various models of Tablets and Smartphones (Apple, Android, etc)
5. Experience with Audio Video: Crestron classroom technology systems, remote conferencing platforms and support of VOIP devices
6. Experience with Google workplace productivity tools, Microsoft 365 products and Adobe products.
7. Experience writing technical documentation, inventory management and maintenance tracking.
Special Working Conditions
- Will require possession of a valid State of Arizona Class D Driver's License or other state license; employee must meet district minimum standards regarding driving:
- Travel to campus during interview/selection process will be at candidate's own expense
- MCCCD does not sponsor individuals for any type of work visas
- Will be required to travel or be assigned to all MCCCD locations
- May require travel or work at the Black Mountain campus
- May require numerous evenings or weekends
- May require prolonged periods of standing, sitting and viewing a computer screen
- Will require lifting and climbing a ladder
- May be required to lift or carry up to #25 lbs
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. The " href="https://apptrkr.com/get_redirect.php?id=4555439&targetURL=https://maricopa.learn.taleo.net/files/upload/tts/hcm/Employee_Self-Service/InternalApplicantQRG.pdf" target="_blank">HCM Internal Applicants Quick Reference Guide will provide the steps on how to access the Internal Applicant careers page.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Open until filled
First Review Thursday, September 21, 2023.
Applications received after the review date may not be screened.
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit
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Job Summary
Full Time
$54k-73k (estimate)
09/03/2023
04/07/2024
The job skills required for Technology Support Specialist (Desktop Support Specialist) include Technical Support, Help Desk, Computer Systems, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Specialist (Desktop Support Specialist). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Specialist (Desktop Support Specialist). Select any job title you are interested in and start to search job requirements.
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Quotes from people on Technology Support Specialist job description and responsibilities
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Career tips from people on Technology Support Specialist jobs
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The minimum education requirement for a technical support specialist role can vary from position to position.
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Positions with companies that create software and other computer products often desire specialists with a bachelor’s degree.
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Step 3: View the best colleges and universities for Technology Support Specialist.
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