My client is a leading healthcare provider dedicated to delivering exceptional patient care, advancing medical research, and fostering innovation in healthcare services. As a major hospital system, we are committed to maintaining a cutting-edge technology infrastructure to support our mission.

We are seeking a highly skilled and motivated Helpdesk Technician to join our IT support team. The Helpdesk Technician will play a crucial role in ensuring seamless technology operations within our hospital system. The successful candidate will provide technical assistance to end-users, troubleshoot issues, and contribute to the overall efficiency of our IT infrastructure.

End-User Support:

• Provide timely and effective technical support to end-users within the hospital system.
• Respond to helpdesk tickets, phone calls, and emails to address and resolve IT-related issues.
• Diagnose and resolve hardware, software, and network issues promptly.
• Collaborate with other IT team members to escalate and resolve complex technical problems.

Hardware and Software Installation:

• Install, configure, and maintain computer systems, peripherals, and software applications.
• Conduct equipment setup for new hires and provide training on IT tools when necessary.
• Create and maintain standardized images for deploying applications on different platforms (Windows, macOS, etc.).
• Develop and implement imaging procedures to ensure efficient and consistent application deployment across the organization.
• Stay updated on the latest imaging technologies and tools to enhance the application deployment process.

Qualifications:

• Minimum of 1-2 year of experience in IT support or a related field.
• Knowledge of healthcare information systems is a plus.
• Strong understanding of Microsoft Windows and Office applications.
• Familiarity with ticketing systems and remote support tools.
• Excellent communication and interpersonal skills.
• Relevant certifications such as CompTIA A , Network , or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.

Benefits:

• Competitive salary.
• Comprehensive health plans sponsored by the company.
• Unlimited paid time off.
• Annual review program allowing for raises and promotions based on merit.
• Dynamic and collaborative company culture.