18 Help Desk Administrator Jobs in Dallas, TX
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Populous is Hiring a Help Desk Administrator Near Dallas, TX
- Provide tier 1 technical assistance via phone, in person or by ticketing system.
- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources.
- Advise users on appropriate action.
- Follow standard help desk procedures.
- Log all help desk interactions.
- Redirect problems to appropriate resource.
- Identify and escalate situations requiring urgent attention.
- Prepare activity reports.
- Stay current with system information, changes and updates.
- Participate in on-call rotation.
- Develop and maintain documentation of processes and procedures.
- All other duties and responsibilities as required.
- Working knowledge of Windows 10 and 11.
- Appropriate troubleshooting and administration skills.
- Working knowledge in Office 365.
- Working knowledge of iOS and Android.
- Knowledge and experience in customer service practices
- Apple MAC support experience desirable.
- Desktop imaging experience.
- A minimum of 1 to 2 years of experience preferred.
- Architectural software experience a plus.
- Occasional overtime may be required
Job Summary
Full Time
Business Services
$49k-61k (estimate)
03/14/2024
05/15/2024
populous.com
NORMAN, OK
200 - 500
1983
IAN MURPHY
$10M - $50M
Business Services
Related Companies
About Populous
Were a global design firm with colleagues spanning four continents. Working with communities of all sizes and using a range of disciplines, we create experiences that amplify the joy felt in shared human moments.
The job skills required for Help Desk Administrator include Help Desk, Customer Service, Professional Development, iOS, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Administrator positions, which can be used as a reference in future career path planning. As a Help Desk Administrator, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Administrator. You can explore the career advancement for a Help Desk Administrator below and select your interested title to get hiring information.
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