Description

• Provide Tier I and 2 onsite IT support to all employees in Medical Office regional practice in the Dallas area. Travel to other locations in other regions will be required for projects. 
• Troubleshoot issues, via remote access tools, provide solutions and confirm there are no outages or system alerts, and if so, initiate escalation protocols and contact appropriate IT staff.
• Provide onsite IT support for Newport Beach office and occasional onsite support of other locations in California.
• Log issues in JIRA Help Desk software and update cases or escalate to senior IT members in a timely manner.
• User Account Management for all computer systems and enterprise applications such as Office365 and Teams, NextGen EHR, EMA, Phreesia
• Active Directory Account Management including New Hire/Terminations, Password resets, Modify permissions, access control.
• Imaging laptops and desktop PCs Window 10 and managing inventory at Dallas Support office
• Responsible for maintaining, troubleshooting, repairing, and replacing all laptops and PCs, desktop, and label printers, Ambir card scanners, VOIP phones, and equipment as needed.
• Perform Ethernet cable and phone troubleshooting, punch downs, patch panel maintenance
• Basic setup and troubleshooting of telephony systems and equipment including VoIP and PBX systems.
• Document and maintain IT knowledge base

Qualifications