• First Point of Contact: Respond to user inquiries, troubleshoot Microsoft 365-related issues, and provide timely solutions.
• User Support: Assist users with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Problem Resolution: Diagnose and resolve technical problems related to Microsoft 365 services.
• Training: Educate users on Microsoft 365 features and best practices.
• Collaboration: Work closely with IT teams to escalate complex issues when necessary.
• Operate as a team lead and technical resource to a small team of help desk support professionals.
• Present innovative and alternate approaches to clients technology needs.
• Provide deep level support for Microsoft 365/Azure platforms.
• Responsible for maintenance, configuration, and reliable operation of computer systems, network infrastructure, servers, both physical and virtual across multiple client environments.
• Understand, write, and update system and process documentation for clients networks.

• Windows 7/8/10/11
• Windows Server 2008R2/2012R2/2016/2019
• Microsoft Exchange
• Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
• VMware and Hyper-V Server Virtualization Technologies
• Networking protocols including DHCP and DNS as well as switching and routing.
• Experience with Enterprise Storage solutions
• Experience with Enterprise Backup solutions (local and cloud)
• VMware and Hyper-V Server Virtualization Technologies

• Candidate must have at least four years of IT experience and at least two years of experience in an MSP environment supporting multiple clients.
• Microsoft 365 Proficiency: Strong knowledge of Microsoft 365 applications and services.
• Candidate must have experience creating and implementing cloud based infrastructure solutions.
• Candidate must possess excellent customer-facing skills, and excellent verbal and written communication skills.
• Candidate must possess current Microsoft Certifications . Microsoft 365 certifications (e.g., MS-900, MS-100, MS-101) are a plus. Submit a list of your certifications with application.
• Candidate must pass a background check.
• Candidate must be legally eligible to work in the United States for any entity.
• Candidate must be able to obtain a TWIC card:
• Occasional lifting (lift and/or move up to 50 pounds) may be required.
• Local travel required. Candidate must maintain their own vehicle and a valid drivers license.

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