210 Service Desk Technician Jobs in Dallas, TX
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Energy Transfer is Hiring a Service Desk Technician Near Dallas, TX
Summary:
This position is part of the Energy Transfer Technical Service Desk. The Service Desk provides support for all Energy Transfer locations and their partners. Support is provided 7 days a week including after hours on call. All support is provided over the phone.
- Answer the Service Desk phones in support of enterprise workstations/clients and application systems.
- Work tickets created via email when not on the phone.
- Provides remote assistance to end-users.
- Documents issues within enterprise ticket tracking system.
- Maintain a positive attitude and excellent level of customer service.
- Identify priorities, organize tickets, and distribute unresolved issues to other IT staff accordingly
- Ability to work well in a changing environment.
- Continues self-education and awareness of hardware, software, and systems related technology as it applies.
- Other duties as assigned.
Requirements:
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- HS Diploma or equivalent
- Good knowledge of workstation/client systems and associated peripherals, operating systems, Microsoft Products, and Outlook.
- Customer service skills required, as well as the ability to function within and contribute to a strong team environment.
- Excellent phone presence. Must enjoy assisting customers through issues on the telephone.
- 2 years of IT call center experience
- Familiarity with pre-installed software base (Windows, Office, SharePoint, proprietary, and utility software), remote control software, enterprise applications, and ticket management systems (preferably Remedy).
- Ability to discover customer problem sources from inaccurate descriptions; and ability to troubleshoot client and server issues.
- Experience with local and networked printers, smart phones, Windows 7 & Windows 10, Office 2013. Having worked in a complex technical environment is a plus.
- Flexibility to sometimes work an evening or day shift.
- A certification
- Sitting 8 hrs/day
- Shift: Monday - Friday 7am - 4pm`
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
Job Summary
Full Time
Energy
$56k-69k (estimate)
04/01/2023
04/06/2024
BALD KNOB, AR
200 - 500
2011
DUTCH SCHUMAN
$500M - $1B
Energy
Related Companies
The job skills required for Service Desk Technician include Customer Service, Service Desk, Operating System, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
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