Provide on-site customer services including installations, preventative maintenance, audits, and troubleshooting.

Accurate and timely service, audit, installation and expense reports.

Provide input/feedback for continuous improvements and changes.

Installation and commissioning support for new machines in customer’s facilities and servicing Packaging Machinery

Lead others in the installation and servicing of Packaging Machinery

Support of equipment both mechanically and electrically

Troubleshooting of equipment both mechanically and electrically

Troubleshoot resolution of both mechanical and electrical issues across multiple machinery platforms

Sell services and parts based on audits

Training of junior experienced technicians in auditing of machinery

Support machinery production in Atlanta as needed

Possibility of supporting machinery production in Chateauroux, France as needed

Schedules are often dictated by customer requirements

Report to regional service manager daily

Conduct an exit interview with customer prior to leaving the job

Communicates directly with appropriate persons for issue resolution, i.e., account manager, customer, regional service manager, engineering, etc

Complete expense reports at the conclusion of each job

Follow internal company and customer work/safety rules while in customers facility

Maintain working relationship with fellow employees and customers

Training of operators and mechanics in safe operation, changeovers, and PM procedures.

Training of technicians in safe operation, changeovers, and PM procedures.

Complete FAT/PDI (acceptance testing) of machines as needed

Organize, lead, and operational completion of significant machinery events, i.e. overhaul or Slipstream E1

In depth knowledge of detailed functions and setup of multiple machinery platforms