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Customer Implementation Manager
Maersk Charlotte, NC
$107k-148k (estimate)
Full Time | Transportation 3 Months Ago
Save

Maersk is Hiring a Customer Implementation Manager Near Charlotte, NC

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain.We count on our people to make it happen.

Key Responsibilities

Project Management

  • Prepare and drive the overall implementation project plan across all geographies and functions, including operations, IT, HR, and finance.

  • Provide clear visibility of project status to internal and external stakeholders by establishing project milestones, go/no-go stage gates, and operational readiness criteria. Track the progress against these and escalate issues and delays in a timely manner.

  • Set expectations and confirm agreements with internal and external stakeholders.

  • Manage risks rigorously from award to stable operation to ensure sustainable profitability and monitoring risk.

  • Remove roadblocks and impediments to meet timelines and customer requirements.

  • Proactively manage delivery of other involved parties (IT, operational suppliers, workstream owners).

  • Establish and evaluate the success criteria for the project and adjust solutions and timelines as needed throughout the implementation.

  • Successfully "close" implementations based on mutually defined criteria between Maersk and the client (external) and Implementation and operations (internal).

Client Relationship Management

  • Establish, maintain, and develop strong relationships with Regional and Global key clients at strategic and operational levels.

  • Lead the client through the on-boarding process and act as the clients' center of gravity on implementations and issue resolution.

  • Strictly manage scope with clients and ensure solution implemented stays in line with the solution sold.

  • Hold regular client meetings to discuss progress, issues, mitigations to risks, and introduce development opportunities.

Operational Engagement

  • Participate in the solution design process and develop creative solutions to operational challenges.

  • Ensure infrastructure for new client solutions is in place including:

  • Recruitment and training of staff.

  • Detailed process flows, SOPs and IOPs.

  • IT & EDI integration.

  • Client and vendor training and introduction.

  • KPI reporting and performance management routines.

  • Ensure initial SOP/IOP compliance across all origin and destination offices.

  • Ensure operations are optimized and products are delivered under the highest service quality possible.

Commercial Engagement

Contribute to securing new business wins by actively engaging in the sales process and presenting the implementation methodology, a tailored project approach and demonstrating our competency of smooth on-boarding.

Implementation Community

  • Capture and share learnings and best practices across the implementation community.

  • Assist in creating, reviewing, and improving the implementation methodology including, but not limited to project planning, stakeholder management and project execution.

Required skills and experience

  • Minimum 5 years' experience in logistics including international supply chain management and forwarding services.

  • Proven experience in project management on implementations.

  • PMP, ACP-PMI certification or equivalent preferred.

  • Without certification, 4-year degree with a minimum of 36 Months of Project Management Experience, or Secondary Education Diploma or equivalent, with 60 Months of Project Management Experience.

  • Willingness to travel and work on-site on a project basis.

  • Prior experience in dealing with new supply chain solutions.

  • Prior commercial experience in engaging with strategic clients.

  • Advanced proficiency in project management tools including MS Project, Excel, and PowerPoint.

  • Good IT and EDI understanding and capabilities.

  • Excellent interpersonal and communication skills.

  • Strong communication and negotiation skills.

  • Consistent ability to meet and adhere to deadlines.

  • Passion, initiative, and drive to continuously develop and work with creativity and innovation.

  • Operational background including supply chain operations, ocean, air, and local origin services (trucking, customs, and milestone visibility).

  • Strong problem-solving skills and customer service skills.

  • Ambitious and result oriented self-starter with initiative and strong drive.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk/APM Terminals is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

If you are interested in applying for employment with Maersk in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing reasonableaccommodations@maersk.com.

Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.

Pay Transparency Notice:

https://www.dol.gov/ofccp/pdf/paytransp_ English_formattedESQA508c.pdf

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$107k-148k (estimate)

POST DATE

03/14/2023

EXPIRATION DATE

07/17/2024

WEBSITE

maersk.com

HEADQUARTERS

FLORHAM PARK, NJ

SIZE

1,000 - 3,000

FOUNDED

2011

CEO

SREN SKOU

REVENUE

$1B - $3B

INDUSTRY

Transportation

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About Maersk

ABOUT US Maersk knows the value of having the right employees for the future - that is why we have established Students@Maersk, the official network for 100 students across the different business units in the Maersk Group. OUR VISION We strive to be a value adding partner for our members and for the Maersk Group. The key to accomplishing this is a network founded on strong relationships across the Group. WE ARE MAKING IT HAPPEN We strengthen the network by hosting events with a mix of professional and social aspects, which enable us to engage students in the possibilities of building a continu...ous career within the Group and to maintain long-lasting relationships with their colleagues. WHO WE ARE Students@Maersk is organized through the Steering Committee and supported by a group of Student Ambassadors. The Steering Committee develops the strategy of the network in line with the Maersk Group ambitions, organizes events and holds the overall responsibility of the network. The Committee strives to follow the diversity of the Maersk Group demography. Currently the Committee consists of five members from different functions, educational backgrounds, and nationalities. Our dedicated groups of Student Ambassadors are enablers of relationship-building between students and represent Maersk Group externally. They are proactive members, helping to include all Student Assistants in the network in collaboration with the Steering Committee. WHAT WE DO: Off-site visits to business activities Seminars with senior executives across the Group Social events Participate in external events Share job opportunities within the network This is the official Students@Maersk LinkedIn page. Please follow us for updates about the network, events, stories about students and job opportunities. We are looking forward to connecting with you! More
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