Description

M.S. Rau is looking for an IT Support Specialist who is responsible for supporting, monitoring, and repairing our hardware and software systems. This role is required to diagnose and repair problems, implement patches and upgrades, manage data security, and ensure that our systems are optimized and run efficiently.

Who We Are:

Located in the French Quarter for more than a century, M.S. Rau is an internationally recognized leader in rare and important antiques, fine art and jewelry. Our philosophy of ultimate client satisfaction has guided us for over a century, solidifying our commitment to building life-long relationships of trust with each client. Working here means you work for the best of the best while surrounded by some of the world's most fascinating and beautiful treasures.

Who You Are:

You have a strong work ethic, a desire to learn and a positive attitude. The expertise you will bring include:

• Set up and install new hardware and software systems.
• Diagnose and troubleshoot hardware and software issues.
• Maintain hardware and software by conducting regular maintenance and updates.
• Upgrade firmware, software, and outdated hardware systems.
• Monitor and maintain security systems and install updates.
• Provide technical support to users and resolve technical errors.
• Prepare technical documents, such as error and maintenance reports.
• Create user documents and provide training on new computer systems.
• Manage and maintain the company’s cellular plan.
• Research technical solutions; implement solutions and provide documentation and training.
• Manage and maintain access control systems.
• Process new and exiting employees.

Requirements

Other skills you will bring to M.S. Rau:

• Bachelor's degree in computer science, information technology, or related field OR 1 years of experience as a computer technician or in a similar role.
• Certified as a Microsoft Certified Professional.
• Proficiency in computer operating systems, such as MS Windows and MAC OS.
• Expert knowledge of computer systems, including desktops, cloud-based systems, networks, servers, and system maintenance.
• Strong in performance tuning, debugging, and testing.
• Excellent problem-solving and critical thinking skills.
• Good written and verbal communication skills.
• The ability to stay up to date with the latest advancements in hardware and software.
• Must be organized, detailed oriented, thorough, self-motivated, disciplined, flexible, patient and possess spontaneous decision capabilities.

What We Offer:

Compensation and Hours

This is a full-time hourly position with a pay range of $25 to $30 per hour plus the potential to earn quarterly and annual bonuses. The position works Monday through Saturday, 8:30a.m. to 5:30p.m. Work will be performed on Saturdays and an off day may be taken between Monday and Friday at the employee’s choosing. The intent is for the employee to provide Saturday help-desk coverage in the Gallery while maintaining a 40-hour work week. Overtime may be required depending on business needs.

Benefits

M.S. Rau offers a comprehensive and flexible benefits package that fits you and your family's needs. Benefits are focused on the health and wellness, financial well-being, and work-life balance of our employees. We offer:

• Paid Time Off and Holidays
• Medical, Dental and Vision
• Life Insurance
• Short- and Long-Term Disability
• Critical Illness, Cancer, Accident and Hospital Indemnity Insurance
• Flexible and Commuter Spending Accounts
• Lifestyle Spending Account
• Employee Assistance Program
• Wellness Program
• 401k with match
• On-site gym

Work Environment

This is primarily a sedentary office position with employees working in a controlled office environment. The employee regularly bends, reaches, pushes, and pulls when setting up computer stations. Moves within the building to install computer stations. The position uses a computer terminal to access, input and retrieve data. Finger dexterity is required to operate computer keyboard and calculator.

Other Duties
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. The omission of specific statements or duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

EEO StatementM S Rau provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, age (40 or older), national origin, marital status, handicap or disability (including pregnancy), perception of history of handicap or disability, ancestry, protected veteran status, sexual orientation, gender identity or expression, genetics, or any other characteristic protected by federal, state or local laws. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. EEO is the Law links in English and Spanish.