Bellwether is an established IT consulting company located in the New Orleans area, serving small to medium-sized businesses across the region. We have been providing our clients with leading IT support and strategy for over 40 years. Our employee-centric culture has led to Bellwether being named one of the “Top Workplaces" by the Times-Picayune year in and year out. We are especially proud of this recognition as it is voted on by our employees.

The Bilingual Support Analyst (Spanish/English) will be the first point of contact for all IT issues for our customers. The Analyst will field customer calls, emails and trouble tickets, troubleshoot, document and resolve IT-related issues based on solutions found in the knowledge base.

Primary responsibilities include, but are not limited to:

•  Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system
•  Assist with defining and documenting knowledge base articles
•  Will escalate problems to the next level of support when necessary
•  Consistently meet or exceed required performance criteria

Requirements:

• Fluency in both English and Spanish (reading, writing, speaking)
• Minimum of two (2) years supporting end-users in a tech support environment
• Sound judgment and decision making skills
• Must be process and procedure-oriented
• Strong technical skills (Windows, PC, etc.)
• Strong written and oral communication skills
• Must be a team player, be self-motivated, organized, detail-oriented and able to handle changing priorities
•  Must have flexibility in scheduling to meet changing call volume levels
•  Attendance and schedule adherence are requirements of this position

This is a full-time position with a growing company. We encourage both professional and personal growth in a friendly, business casual work environment. Company-sponsored employee events. Health, Vision and Dental insurance benefits, 401k with company matching, paid vacation and holidays, certification & mileage reimbursement. Competitive compensation.

If you are interested in working in a fast-paced, challenging work environment please submit an application. Thanks!