Role Purpose Statement

Main Accountabilities

• Support the implementation of Human Resources (HR) policies and programs for union and non-union employees in Customer Service Center (CSC) or local unit (i.e. ARH).
• Administer or work in conjunction with subject matter experts (SMEs) regarding HR policies and procedures including employee benefits, wage increases, retirement, etc.
• Source, recruit, interview and select quality employees to staff various positions
• Act as primary driver of hourly recruitment and retention activities to include development of staffing plans and the growth of recruitment sources; analyze data to improve quality of recruitment sources
• Act as first line liaison with union or non-union employees, facilitating resolution of employee concerns
• Assist in the administration of Master National Agreement (MNA) grievance procedures as required
• Assist with Department of Transportation (DOT) random drug and alcohol testing program and company non DOT pre-employment drug testing programs as required
• Support auditing of clerical activities for accuracy and adherence to standards
• Deliver and / or facilitate CSC and company required training and development programs
• Assist in planning and rollout of employee engagement activities
• Attend unemployment hearings as needed
• Assist with miscellaneous HR functions as assigned

Knowledge, Skills and Experience

• Bachelor’s degree in business, human resources or related field preferred, or equivalent experience required
• In addition, one to four years of HR experience
• Strong analytical, organizational and problem-solving skills
• Able to effectively communicate at all levels in the organization both oral and written
• Practical knowledge of federal and state employment laws and their applicability in the workplace.
• Team-oriented individual with strong leadership ability
• PHR or SPHR preferred