Overview:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner
- Assist customers with product information, order status, and issue resolution
- Provide exceptional customer service by actively listening to customer needs and finding appropriate solutions
- Accurately enter customer information and order details into the system
- Collaborate with other departments to ensure customer satisfaction
- Identify opportunities for upselling or cross-selling products to customers
- Maintain accurate records of customer interactions and transactions

Skills:
- Bilingual proficiency in English and Spanish is preferred
- Strong customer service skills with the ability to handle difficult situations with empathy and professionalism
- Excellent phone etiquette and active listening skills
- Strong data entry skills with attention to detail
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong problem-solving skills with the ability to analyze situations and provide appropriate solutions
- Sales experience is a plus

Location:

Join our team today and be part of a dynamic company that values its employees. We offer competitive compensation, opportunities for growth, and a supportive work environment.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, or qualifications associated with the role of Customer Service Representative.

Job Types: Full-time, Part-time

Pay: $18.52 - $23.30 per hour

Benefits:

• 401(k)
• Health insurance
• On-the-job training

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person