218 Customer Service Manager Jobs in Irving, TX
Hertz Rent A Car is Hiring a Customer Service Manager Near Irving, TX
- Manage and coach the sales staff at the location to meet and exceed daily, weekly, monthly, and annual goals
- Oversee the entire sales process for the location as it relates to the rental experience
- Resolve all customer issues that arise during the sales experience
- Coach, train, guide, and correct current and new employees in the sales process to ensure proper implementation and application of Hertz Standards
- Ensure that proper staffing is available during peaks and valleys in the business
- An associate degree required, and a four-year degree is preferred for this role
- Must have a valid US driver's license with a clean motor vehicle record
- 3 - 5 years’ management experience
- 3 – 5 years’ rental car or front of house sales experience in a similar market
- A desire to work with others and to provide help and support in the quest to produce the highest level of customer service
- An ability to work in a fast-paced environment efficiently and effectively to meet the quality, delivery, and performance goals
- A willingness to be a Hertz Brand Ambassador while maintaining a positive attitude in the face of operational challenges while encouraging customers to rent from Hertz in the future
- An ability to communicate in a pleasant professional manner under a wide range of both positive and difficult situations
- A desire to work with a wide variety of Hertz’s customers in which you actively listen and quickly answer questions and concerns, and resolve situations to a positive end
- Strong management, coaching, communications, interpersonal relationship, customer service, problem solving, fleet management, and quality assessment skills
Job Summary
Full Time
Consumer Services
$80k-103k (estimate)
10/12/2023
05/08/2024
<25
1972
KEITH GEORGE
<$5M
Consumer Services
Related Companies
The job skills required for Customer Service Manager include Customer Service, Problem Solving, Futures, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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