73 Customer Care Manager Jobs in Alpharetta, GA
Lookout Pest Control, Inc is Hiring a Customer Care Manager Near Alpharetta, GA
The Manager of Customer Care will focus on the development and growth of the Customer Care team. The Manager will coach, train, and produce data in support of our growth plans.
Vision, Core Values and Mission:
Lookout Pest Control are on a mission to put Employees first and customers always! Our Vision is to become the TOP Pest Control Company, the BEST place to work, and the EASIEST Company to work with! We empower every member of this team to be successful.
Overview of Responsibilities:
- Grow our book of business by leadinga team of Customer Care professionals.
- Produce data to provide real time feedback on goals and metrics.
- Design and deliver training content.
- Coach and develop team members.
- Communicate professionally and effectively.
- Design and run contests and incentives to drive performance.
- Bring a ‘fire in the belly’ to win, create, and maintain a BEST
Place Work Culture by living our Core Values.
Day-to-Day Expectations will include:
● Managing a team of Customer Care specialists to ensure quality performance.
● Evaluating performance and providing ongoing training with a people first mindset to ensure career development.
● Staying up to date with industry trends, product knowledge, and company offerings to effectively communicate with customers.
● Deliver on Customer Care Leadership Playbook Activities:
○ Daily check-ins
○ Daily huddles
○ Daily call coaching sessions
○ Weekly team meetings
○ Engagement activities
○ Monthly performance reviews
Requirements:
● High school diploma or equivalent.
● Excellent communication and customer service skills.
● Ability to work independently, manage time effectively, and manage a team.
● Ethically solve problems with a strong work ethic.
● Proven track record as a manager overseeing and leading a team of Customer Care Specialists or similar.
● Strong working knowledge of MS Office programs such as; Excel, Outlook, Word & PowerPoint.
● Ability to travel based on company needs (minimal travel).
In this role, you can expect:
- Competitive Compensation:
- A competitive salary!
- An attractive monthly bonus!
- Competitive Benefits (Change as Needed):
- 401k @ 6% match
- Health
- Dental
- Optical
- Life Insurance
- Paid Time Off
- Paid Holidays
- Empowered, Passionate, and exciting culture.
- Career Growth Opportunities:
- We believe in promoting our leadership roles from within.
- We provide ample opportunities for professional development and advancement
- Established Company:
- You are a part of a reputable and well-established company, with over 40 years of experience.
- We have a strong customer base and a track record of success.
- We have over 90% customer and employee retention.
Job Type: Full-time
Pay: $75,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Alpharetta, GA 30009: Relocate before starting work (Required)
Work Location: Hybrid remote in Alpharetta, GA 30009
Job Summary
Full Time
Business Services
$86k-111k (estimate)
03/25/2024
07/20/2024
lookoutpestcontrol.com
Rossville, GA
<25
Business Services
Related Companies
The job skills required for Customer Care Manager include Customer Service, Leadership, Coaching, Communicates Effectively, Life Insurance, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Manager positions, which can be used as a reference in future career path planning. As a Customer Care Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Manager. You can explore the career advancement for a Customer Care Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Manager job description and responsibilities
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
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Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
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They keep up with current customer success trends to ensure they are up-to-date with customer expectations.
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Customer care managers look out for their customer’s business and work with them to find solutions to pain points.
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Maintain accurate records and document all customer service activities and discussions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Manager jobs
Take time to understand what each customer needs and help customers take the shortest route possible.
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Practice active listening and figure out a plan to help customers right then and there.
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An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
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Customer service managers must also create an environment where employees feel valuable to the organization.
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The customer service manager must be able to work with people with different needs.
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Step 3: View the best colleges and universities for Customer Care Manager.
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