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Mission - Why We Exist, What We Do, and Why We Need You
Profisee exists to empower the possibilities of the data-enabled future. In a world where data drives decisions, opportunity, and innovation, the importance of trusted data simply cannot be overstated. Profisee is a growing Microsoft top-tier partner focused on data management solutions in general and, more specifically, in the area of
Reporting to our Vice President of Customer Success, the Customer Success Manager (Remote) will be responsible for helping existing customers maximize their usage of Profisee's Master Data Management (MDM) Platform, resulting in customer retention, expanded deployments, and enthusiastic customers helping to promote Profisee.
In coordination with various value-added resellers (VARs), you will manage approximately 50-60 enterprise software accounts that span different customer segments (strategic, develop, sustain), that are in different points in their customer journey are using Profisee under different license models (SaaS, subscription and perpetual) and deployment models (SaaS, Platform-as-a-Service within the customer's cloud tenant, IaaS within the customer's cloud tenant, and on-premise). Your accounts will span multiple industries.
Your Performance Objectives - What You Will Accomplish
Objective #1: Platform Adoption:
Objective #2: Retention & Renewals:
Objective #3: Customer Satisfaction:
Objective #4: Expansion
Your Performance Goals - What You Will Accomplish After You Start
In 30 Days: Understand the solutions and value Profisee delivers, understand Profisee's account segmentation and corresponding engagement motions, and your accounts.
In 90 Days: Activate your account engagement plan and engage with 100% of strategic accounts, 90% of develop accounts, and 50% of sustain accounts. Begin managing adoption for net-new accounts.
Competencies - What We are Looking For
The ideal candidate will have demonstrated experience in delivering customer success to enterprise software customers. This will include managing 20 to 75 high touch accounts, in addition to providing examples of helping customers navigate through journey and adoption of complex software solutions, resulting in documented business outcomes, customer satisfaction and high retention.
Execution: You can demonstrate skills, experience, and results where your planning, organization, team coordination, and follow through were pivotal to customer's success in deploying and utilizing enterprise software. Even with multiple competing priorities, you are able to prioritize your work, ensure flawless follow-through, and escalate for assistance where needed. You should have experience in coordinating teams (think program management) to respond to critical customer escalations and issues. You have tenacity and can break through obstacles and barriers to ensure our customers can realize their desired results. Your customers see you as a trusted advisor who will get things done.
Growth on your terms. Through our company values, collaborative work environment, and your individual career plans you will grow here more than you would anywhere else.
Enjoy where you work. You will become part of an amazing village of Profisors who want to see you progress in your career - all reasons why Profisee is continually recognized as a by the Atlanta Journal-Constitution and most recently national recognition as a .
Save for retirement. Profisee offers a 401k retirement plan with company match.
Stay healthy. Profisee offers 100% employer-paid health, dental, and vision insurance for employee-only coverage, competitive family health, dental and vision, and life insurance plans. Profisee also offers employee wellness days throughout the year where you can recharge, re-energize or do whatever is going to fill your cup
Have a life. Profisee employees enjoy autonomy and flexibility. From a hybrid-friendly environment to generous PTO, we aim to support the work-life balance you need. When you live well, we all enjoy the benefits.
Engaged Leadership. Our CEO and Executive Leadership team believe in and focus on organizational health, which supports and drives healthy culture throughout the company.
How We Work - Our Core ValuesGrowth Mindset: This is the core key value at Profisee which is that we can all learn and grow. There are no limits and we accept mistakes as a part of growing and trying new things. This is one of the things that makes work, life, and our environment both fun and rewarding.
Constructive Candor: Everyone knows how each other feels when we leave a room. We enjoy diverse perspectives with the purpose of finding the best answer, not defending our own.
Helpful: We feel helping our teammates and winning together is more fulfilling than accomplishing something on our own. We want things for, not from, each other.
Get Stuff Done: We have the grit, creativity, and resilience to accomplish our goals no matter the obstacles. We deliver results, not reasons.
Fun is Where Fun is Made: We covet the journey as much as the destination. We strive to make each other laugh along the way.
Profisee | Now you can make it happen
Equal Employment Opportunity
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Profisee is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact Jayson Cabrera a jayson.cabrera@profisee.com or 3655 Brookside Parkway, Suite 175, Alpharetta, GA 30022 to discuss reasonable accommodation.
Profisee doesn't discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin and require affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. EOE/M/F/Vets/DisabledFull Time
Software & Cloud Computing
$100k-141k (estimate)
03/16/2024
04/28/2024
profisee.com
ALPHARETTA, GA
50 - 100
2007
IAN AHERN
$10M - $50M
Software & Cloud Computing
Profisee provides a solution for the modern era of master data management (MDM). Profisee is, not only, the fastest growing MDM company in the market, but is recognized for its lowest Total Cost of Ownership for enterprise MDM solutions. Profisee has done this by introducing a pricing model that facilitates any company to deploy its platform without limits on users, records, sources or domains. One Platform. One Price. Connect Anything. Master Everything In addition, as the original architects and most experienced team of Microsoft Master Data Services in the world, Profisee delivers the first..., and only, product in the market dedicated to enabling Microsoft MDS. Profisee is the leading software vendor worldwide participating in the Microsoft MDS ISV (independent software vendor) program. With a strong heritage in Microsoft MDS and a wide breadth of experience including leadership from business intelligence and enterprise software firms, Profisee is uniquely positioned to help customers build a solid foundation and successful path to reach their master data management goals. A sample of Profisee customers use the Profisee Platform to: track buying patterns across 100 million+ records; master customer records to track CRM patterns across dozens of different source systems; integrate new acquisitions efficiently and with ease; support global ERP rollout, handle all onboarding of new client compliance issues; manage risk, create member risk profiles while making them visible to the right executives in the organization for decision making; increase federal government reimbursements due to more accurate claims reporting; and many more. Profisee is changing the way customers plan and execute their enterprise master data management strategywithout limits.
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The following is the career advancement route for Customer Success Manager, (Remote US) or (Hybrid in Atlanta, GA) positions, which can be used as a reference in future career path planning. As a Customer Success Manager, (Remote US) or (Hybrid in Atlanta, GA), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager, (Remote US) or (Hybrid in Atlanta, GA). You can explore the career advancement for a Customer Success Manager, (Remote US) or (Hybrid in Atlanta, GA) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
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Customer success managers should have strong organization and presentation skills, but those things can be taught.
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They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
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Take time to understand what each customer needs and help customers take the shortest route possible.
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The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
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During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
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A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
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Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
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Customer Success Managers must be strong, natural advocates.
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Step 3: View the best colleges and universities for Customer Success Manager.