125 Front Office Agent Jobs in New York, NY
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Loews Hotels & Co is Hiring a Front Office Agent Near New York, NY
Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.
Job Specific
- Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
- Obtain necessary credit and payment information from guests
- Provide check cashing and foreign currency conversion for hotel guests
- Coordinate with other hotel departments to satisfy guest requests
- Provide detailed information about hotel facilities and operating hours
- Adhere completely to all Loews Hotels Star Service Standards
- Sell rooms in accordance with Front Desk sales strategies
- Receive and transmit guest messages
- Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies
- Distribute and coordinate completion of SQS survey cards during guest check-out
- Read Group Profiles and Banquet Event information on a daily basis
- Maintain the cleanliness and excellent condition of equipment and work area
- Other duties as assigned
- Maintains clean and excellent condition of Front Desk area
- Maintains proper stock of all supplies in Front Office
- Executes emergency procedures in accordance with hotel standards
- Notifies appropriate individuals and departments of any problems or unusual matters of significance
- Attends all appropriate hotel meetings and training sessions
- Is polite, friendly, and helpful to guest, employees and management
- Promotes and applies teamwork skills at all times
- Complies with all hotel standards, policies, and rules
- Complies with safety regulations and procedures
- Remains current on hotel information and changes
General
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
- General knowledge of hotel departments
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays
- Must be able to stand for an eight-hour shift
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.
Job Summary
Full Time
$33k-44k (estimate)
04/20/2023
04/13/2024
loews-hotels.com
New York, NY
<25
Related Companies
The job skills required for Front Office Agent include Guest Service, Front Office, Cash Handling, Communication Skills, Teamwork, Property Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Agent positions, which can be used as a reference in future career path planning. As a Front Office Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Agent. You can explore the career advancement for a Front Office Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Agent job description and responsibilities
The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift.
03/20/2022: Greenville, MS
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
04/26/2022: San Francisco, CA
They provide information about the hotel, available rooms, rates and amenities.
02/25/2022: New Haven, CT
A Front Desk Agent provides an epic level of service for Hotel's guests and owners.
04/01/2022: Springfield, OR
Respond to clients’ complaints in a timely and professional manner.
04/27/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Agent jobs
A great front desk agent should be smiling 100% of the time.
05/04/2022: Lorain, OH
Maintain and update knowledge on all resort facilities, packages and special events within premises.
03/28/2022: Baltimore, MD
Assisting guests with disabilities.
04/24/2022: Dothan, AL
Operate switchboard and assisting with inquiries.
04/05/2022: Saint Louis, MO
The optimal front desk person must also be an excellent multitasker.
04/28/2022: New London, CT
Step 3: View the best colleges and universities for Front Office Agent.
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