600 Front Office Manager Jobs in New York, NY
The Langham is Hiring a Front Office Manager Near New York, NY
- Leads and motivates all Front Office colleagues to include hiring, training, communicating objectives coaching/disciplining, scheduling and performance evaluations to ensure adherence to all service and productivity standards.
- Rotates with fellow Managers as needed/required to perform duties on the overnight or other shifts to ensure management presence.
- Checks and coordinates with room reservations, front office systems, supplies forecasting and department budget to maximize revenue. Compiles and reports, including: rate and availability calendar.
- Lead and motivates all Front Office colleagues with the Upsell Program. Set the target and keep motivating to reach that target.
- Ensures that schedule is done ahead and fulfill all colleagues time off/vacation are properly added on the schedule.
- Managing colleagues payroll and overseeing Front Office Upsell Program Incentives.
- Ensures Show Time is conducted in all areas and all colleagues are fully versed in Langham’s company philosophy, Brand Standards and Forbes service standards.
- Communicates with guests and colleagues both verbally and in writing to answer questions and provide clear direction. Organizes, conducts and/or attends meetings to obtain and share information.
- Ensures all colleagues are trained on defect resolution skills with appropriate follow up processes in place.
- Implements and monitors all corporate marketing programs from LHG.
- Assists line colleagues in the performance of their duties to ensure guest satisfaction. Assistance may include but not limited to check in/ check out of guests or any related guest service activity, fulfilling guest requests, handling guest complaints, etc.
- Ensures that Brilliant with Langham recognition program for guests is in place and executed according to Brilliant with Langham/LHG standards.
- Creates a culture of empowerment for line colleagues to make decisions which will lead to creating great memories for our guests.
- Ensures that daily training is provided for technical skills, hospitality updates, communication, management, and organizational skills. Leads by example: Provides a high-quality service environment and promotes engaging hospitality towards all guests.
- Be knowledgeable about all emergency plans and know how to act upon them. Report any unusual occurrences immediately to the Director of Security, Hotel Manager or the Managing Director as appropriate.
- At all times strive to represent The Langham, New York and LHG in the most professional and courteous manner.
- Minimum of two to three years’ experience as Assistant Front Office Manager, preferably in a luxury hotel.
- Considerable knowledge of computer systems for registration, reservations and backup systems.
- Familiarity with yield management and cost controls.
- Input and access information in the property management system/1865 and point of sales system.
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
- Ability to read, write, speak and understand the English language to communicate with guests and colleagues.
- Thorough organizational and supervisory skills proficient in accomplishing the task.
- Ability to coach and develop colleagues to encourage their growth in the hotel and the company.
- Ability to analyze complex statistical data and make judgments accordingly.
- Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- High School Diploma required.
- Four year college degree preferred.
- Requires walking or standing to a significant degree.
- Ability to lift 20 lbs.
- CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate.
- TIPS Certification preferred
- New York State Driver’s License preferred
EOE, including disability/vets
Job Summary
Full Time
$60k-88k (estimate)
04/13/2024
06/12/2024
langhamhotel.com
Boston, MA
<25
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The job skills required for Front Office Manager include Front Office, Guest Service, Scheduling, Front Office Operations, Coaching, Service Quality, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
01/10/2022: Modesto, CA
Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
02/14/2022: Saint Cloud, MN
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
01/07/2022: Helena, MT
The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
01/29/2022: Manchester, NH
Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
12/23/2021: Cedar Rapids, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
02/19/2022: Knoxville, TN
New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
01/26/2022: Pascagoula, MS
Someone who wants to become a front office manager will need both office and people skills.
01/26/2022: Parkersburg, WV
Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
01/25/2022: Juneau, AK
Someone who wants to become a front office manager will need both office and people skills.
02/27/2022: Mesa, AZ
Step 3: View the best colleges and universities for Front Office Manager.
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