RESPONSIBILITIES AND JOB DUTIES:

• Move clean linen to guest room floors. Stock linen storage closets daily with clean linen and terry, bathrobes, supplies and amenities. Deliver linen and terry to Room Attendants, as needed;
• Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, soiled linens, and waste;
• Ensure guest hallway floors, mirrors, furniture, elevators and doors are clean and mark-free. Keep all service elevator landings, stairwells and linen storage rooms clean, organized and tidy by sweeping, mopping and dusting these areas;
• Pick up, wash/sanitize and deliver guest room glassware;
• Strip rooms (remove soiled linen, terry, waste and in-room dining items from guest rooms in preparation for cleaning) when required;
• Assist Room Attendants as directed by Supervisor/manager (e.g., help move beds, furniture, turn mattresses, remove or hang sheers and drapes, etc.);
• Complete daily deep cleaning projects as assigned by Supervisor/manager;
• Expediently deliver and/or pick up items requested by guests. Set up items in guest room (e.g., rollaway beds, cribs, fridges, etc.);
• Fully and correctly utilize task assignment device (HotSOS) to accept requests, update progress and prioritize completion of tasks;
• Provide service with poise. Greet all guests on guest room floors with a smile and according to Langham and FORBES service standards;
• Maintain proper and safe usage of cleaning chemicals and solutions. Follow departmental procedures for reporting hazardous materials or conditions;
• Follow all safety and sanitation policies and Connect sustainability procedures.
• Report any suspicious persons, activities or items to Housekeeping Supervisors/Managers or Security team;
• Report any maintenance/upkeep deficiencies;
• Report all lost and found items to the appropriate department;
• Properly and safely utilize the assigned master keys;
• Properly and safely use all assigned tools, equipment and uniforms;
• Follow departmental security and safety protocols while on guest floors (e.g., keeping guest rooms secure during servicing, guest locked out of the room, etc.);
• Carry out other duties and tasks as assigned by Supervisor/manager.

PHYSICAL DEMANDS:

• Physical activities include kneeling, bending, lifting, stretching, pushing, pulling, twisting, turning;
• Must be able to move objects weighing up to 50 pounds without assistance;
• Must be able to move objects weighing up to 100 pounds with assistance;
• Must be able to push/pull a loaded laundry cart or a piece of machinery.

SPECIAL SKILLS REQUIRED:

• Must be able to speak/read/write English to interact with guests and co-workers as to understand, communicate and accommodate needs and requests;
• A great attitude is required, with ability to work weekends/holidays.
• Prior experience with floor care process, including shampooing carpets, is a plus;
• Must be able to learn new processes and techniques.

EDUCATION/ EXPERIENCE /LICENSES OR CERTIFICATES / REQUIRED:

• Previous janitorial experience preferred.
• Previous experience at a 4-5-star hotel/resort preferred.