About the Business LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/ About our Team This role supports our Customer Accounting team which is part of Corporate Finance & Accounting. This team is hybrid from our Alpharetta, Georgia location. The team is expected to be in the office on a hybrid schedule, at least 1 time per week but that will likely increase over time. About the Role The main function of a customer accounting specialist is to interact with customers and colleagues on past due balances, account inquiries and resolve complaints. A typical customer accounting specialist is responsible for payment by end of month, determining the client’s issue, offer possible solutions, collaborate with internal departments, or providing follow-up as needed. Customer accounting agents are inbound and outbound daily with emails/calls. This is an email and call driven position interfacing with customers and colleagues on balances due. Responsibilities Approving the resolution of customers’ service or billing complaints by authorizing activities such as refunding money and adjusting bills. Acting as escalation point for clients/customers. Approving the referral of unresolved customer grievances to designated departments for further investigation. Reviewing, monitoring and auditing records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtaining and examining all relevant information to assess validity of complaints and to determine possible causes. Requirements Have a High School diploma or GED required, ideal candidate has some college education Have 3 YS of experience in accounting, collections or customer service/ billing required Demonstrate verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Have an exceptional ability to work independently and manage one’s time. Have an exceptional ability to accurately document and record customer/client information. Possess exceptional leadership and mentoring skills necessary to provide support and constructive performance feedback. Have previous experience with computer applications, such as Microsoft Word and PowerPoint. Intermediate Microsoft Excel skills required. Microsoft Outlook experience is required.** Intermediate Excel Test may be required Learn more about the LexisNexis Risk team and how we work here #LI-DNI At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy. At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries. . LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com.