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Tosoh Specialty Chemicals USA is part of the expansive and global chemical and specialty materials manufacturing group known as Tosoh Corporation headquartered in Tokyo, Japan.
The company markets and sells a variety of chemical products from Tosoh Corporation. Those products include ethyleneamines, polyurethane catalysts, methylene diphenyl diisocyanate (MDI), and specialty isocyanates which are used in a wide variety of applications and everyday use products such as automobile parts, adhesives, and coatings (paints) and serve major industries such as agriculture, chemicals, rubber, and plastics.
Job Requirements:
Job Description: Customer Service Representative (Logistics)
TSCU’s Customer Service Representative executes sales order processing from receipt to product delivery. The position is based at our Alpharetta, Georgia office and will have the opportunity to work a hybrid schedule (part of week in office, part remote).
1. Responsible for daily customer service functions including receiving customer orders, ensuring all information associated with the orders are correct, confirmation of orders to customers and processing orders.
2. Provides information concerning pricing, shipping documentation, change in services, product availability and shipping.
3. Increases customer intimacy, exceeds customer expectations, and optimizes the ease of doing business with the company.
4. Communicates with customers by phone and email to ensure the best service possible building rapport with customers and suppliers.
5. Works proactively to inform the customer of changes to order or delivery that impact the customer.
6. Coordinates with logistics to ensure cost effective, on-time delivery of products that meet or exceed the customer’s needs.
7. Works independently within the established framework. Should be goal oriented with a desire to exceed individual and company goals.
8. Maintains a complete and detailed history file for each order.
9. Provides direct and timely support in a professional and personalized manner to our sales staff.
10. Performs other duties as required – working in a small office environment.
Job Requirements:
Remote work possible for the right candidate; could train on site for up to 90 days.
Tosoh Specialty Chemicals USA, Inc. is a Equal Opportunity Employer M/F/Disabled/Veterans
Full Time
$36k-46k (estimate)
03/12/2024
05/27/2024
The job skills required for Customer Service Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.