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Requisition ID | 2024-35926 | # of Openings | 3 | Category (Portal Searching) | Customer Service | Position Type (Portal Searching) | Employee Full-Time |
Who we are...
Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.
What we offer...
At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its' medical records.
What we need...
This position is responsible for providing effective customer service to CIOX Health's internal and external customers in a timely manner with accurate and concise information. Tasks are performed by responding to requestors calling the Customer Service Call Center.
This is a Remote role
* Full-Time: Monday - Friday 8:00am- 6pm EST
* Comfortable working in a high-volume production environment.
* Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
* Documenting information in multiple platforms using two computer monitors.
* Proficient in Microsoft office (including Word and Excel)
We offer:
Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Full Time
$42k-52k (estimate)
04/29/2024
04/29/2024
cioxhealth.com
Alpharetta, GA
1,000 - 3,000
The job skills required for Customer Service Representative III include Customer Service, Problem Solving, Call Center, Products and Services, Microsoft Office, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative III. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative III. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative III positions, which can be used as a reference in future career path planning. As a Customer Service Representative III, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative III. You can explore the career advancement for a Customer Service Representative III below and select your interested title to get hiring information.