Leaf Trade | Chicago | Remote

Leaf Trade is the leading wholesale marketplace between licensed growers, processors, and retailers in the highly regulated cannabis markets. Leaf Trade streamlines order management by providing an easy e-commerce platform, inventory management, order fulfillment, and accounting tool with several integration partners. We help enterprise companies save time and help grow their cannabis business.

Headquartered in Chicago, with remote work available, Leaf Trade is partnered with some of the largest multi-state cannabis operators and operates in nearly 25 states. To learn more about Leaf Trade, visit www.leaftrade.com

Leaf Trade is uniquely positioned to leave a large footprint in the emerging cannabis industry. As an early hire of a fast-growing company, the individual should have a strong entrepreneurial spirit and a whatever-it-takes mentality to help the company grow quickly and sustainably.

About the Role

As an Account Manager (AM), you’ll oversee the customer relationship with assigned accounts. You are responsible for driving adoption based on the customer’s individualized requirements, and you love solving problems. This includes all client interaction postsale (onboarding, support, triaging, feature implementation, upselling). This role also oversees accounts' health post-launch, ensuring their optimal functioning. The team member will continue to serve as the primary point of contact for all inquiries and activities related to Leaf Trade.

You will work closely with the Sales and Product teams to understand account health and identify product or contract retention risks so the company can proactively support customers in meeting their goals.

The candidate must have a successful track record of onboarding new clients, educating them on feature releases, contributing to the retention process, and resolving any issues. The ability to learn new software and technologies, excellent written and verbal skills, and a team player personality are musts.

Responsibilities

• You’re an internal customer advocate, working with our team to foster a company-wide culture of customer success.
• Building technology is FUN. Were you the friend who knew all the Limewire hacks? Do you like Excel and thinking about unique identifiers? Our clients love that we capture data and make it easy to use. Plus, this curiosity is super important for brainstorming creative solutions to workflows, bugs, and feature requests. You’ll fit right in if you are a worksheet junkie.
• A critical aspect of this role involves shouldering the responsibility for meticulously crafting comprehensive standard operating procedures. This task extends to cover a diverse range of both internal and external initiatives, where the focus is on establishing well-defined protocols for optimal efficiency and effectiveness.
• We’re a startup! You have ideas about how to grow the business - whether it is internal processes or otherwise.

• Be positive and a force for good in the team – even when faced with difficult problems. Be solutions-focused.
• Entrepreneurial Spirit: Learn to develop creative and technical judgment and always strive for the best work. If you don’t think it is good enough, ask “why” and work with the team to improve before it moves on. Ensure you are driving quality at every stage of the project.
• Adaptability and the ability to handle multiple tasks are crucial for success in this role, particularly when navigating the various stages of the onboarding process. Wearing multiple hats is a common practice in startup environments, and Leaf Trade exemplifies this dynamic work approach.

• Bachelor’s Degree
• A minimum of 2-4 years of experience as Customer Success Manager, Account Manager, or Project Manager
• Working knowledge of data analysis and performance metrics
• Aptitude in decision-making and problem-solving; resourceful
• Strong communication skills, including setting goals and objectives, communicating technological solutions to complex problems
• You love talking to people on the phone and in person
• Team-player
• Excellent ability to multitask and prioritize workload
• Acute attention to detail
• Knowledge of the cannabis industry is a plus, not required
• Can-do attitude and willingness to do tasks outside of the role to help the team out

• Competitive salary and meaningful equity
• Fast growth environment with potential for quick upward mobility
• Vibrant company culture within a casual environment
• Health insurance & benefits
• 401K
• Paid parental leave
• Generous PTO
• Hybrid and flexible remote work schedule

Leaf Trade is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability-protected veteran status, or any other characteristic protected by law.