As a Receptionist/Administrative Assistant at Laugh Factory, you will play a pivotal role in ensuring smooth operations and exceptional customer service. You will be the first point of contact for our guests, responsible for creating a positive impression and providing assistance both in-person and over the phone.

Responsibilities:

• Answering Phone Calls: Respond to incoming calls promptly and in a friendly manner, providing information about showtimes, ticket availability, and any other inquiries with professionalism and enthusiasm.
• Email Correspondence: Manage and respond to emails promptly, addressing inquiries about show schedules, ticket reservations, and general queries efficiently and accurately.
• Ticket Management: Utilize Tixr platform to handle ticket sales, exchanges, and refunds efficiently, ensuring a seamless customer experience and accurate record-keeping.
• Show Posting: Post upcoming shows on relevant platforms such as the website, social media channels, and event listings, ensuring accurate and up-to-date information for our audience.
• Maintaining Sales Log: Maintain a detailed log of sold shows, ticket transactions, and customer interactions, providing accurate reports and data analysis as required.
• Customer Service: Provide exceptional customer service to guests, addressing any concerns or issues promptly and professionally, and ensuring a positive experience for all patrons.
• Assisting Management: Support management with various administrative tasks such as filing, data entry, and scheduling, contributing to the efficient functioning of the club.
• Collaboration: Work collaboratively with other team members including performers, technicians, and support staff to ensure seamless operations during show times and events.

Qualifications:

• Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using computer software and platforms for email management, ticketing systems, and basic office tasks.
• Previous experience in customer service or administrative roles preferred.
• A passion for comedy and entertainment industry is a MUST.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Ability to Relocate:

• Los Angeles, CA 90046: Relocate before starting work (Required)

Work Location: In person