Job Title : Tier 2 Desktop Support Specialist

Location : Pennsylvania Avenue Washington, DC 20037

Type : ONLY on W2 contract (NO C2C)

Length : 12 months

Pay Rate Can go up to $32 per hour

Tier 2 Desktop Support Specialist to provide all personnel day-to-day Information Technology (IT) technical support for software and hardware, network connectivity, conference rooms, hoteling space and telephony.

Core responsibilities include prioritization of workload, management of the ticketing system queue, and engagement and collaboration with other IT team members as part of a global IT organization.

Prior experience supporting executive management teams a plus. The role is based in Washington DC, the global headquarters

ESSENTIAL FUNCTIONS :

• Perform Level 2 Desktop Support, i.e. hardware, software, network, printers, conference rooms and hoteling for all internal on-site and remote personnel.
• Collaborating with other functional team members including the client Global Service Desk and client Shared Services (GS3).
• Perform On-Boarding & Off-Boarding of all personnel with respect to deploying & recovering laptops and peripheral equipment.
• Image, configure and deploy Windows workstations and laptops using standard deployment tools (SCCM) including application management (Crowdstrike, McAfee,OneDrive) Troubleshoot Microsoft Office 365, Adobe Acrobat and other software as per existing corporate standards.

Pro-actively troubleshoot end user issues as needed, and identify and capture root cause, action items, and lessons learned after all incidents and infrastructure events.

ADDITIONAL SKILLS :

Excellent customer service and interpersonal communication skills Ability to present material both live and via conference / video calls Ability to work flexible hours including after hours and during weekends Knowledge of macOS, Windows 10, Active Directory, Group Policy and Microsoft Application management.

EDUCATION :

2-4 years of college experience preferred. MCSA, A , Net certifications considered a plus.

EXPERIENCE :

3 years supporting end users in a corporate, enterprise environment

If this position may be interested to you, please email me back at somp767@kellyservices.com (with your most up to date resume in word format) and advise the best time and number at which you can be reached

Last updated : 2024-02-23