217 Customer Support Specialist Jobs in Washington, DC
Toastique is Hiring a Customer Support Specialist Near Washington, DC
The Customer Support Specialist will be responsible for overseeing and maintaining all of Toastique’s technology systems – including but not limited to, point of sale system, third party integration, online ordering/application development, loyalty program, website and asset management, etc. The Customer Support Specialist will also be the main point of contact for Toastique Franchisees to provide IT assistance as needed.
The Customer Support Specialist will work at the Union Market Office (325 Morse St NE) Monday thru Friday. Flexability to work weekends is a requirement.
Responsibilities:
- Manage day-to-day IT operations, including troubleshooting technical issues, resolving user problems, and ensuring high availability and performance of IT systems
- Be the first line of communication for any IT related issues (corporate and franchisees)
- Maintain and respond in a timely manner to all IT Request Form submissions
- Develop and implement IT policies, procedures, and best practices to optimize efficiency, reliability, and scalability
- Identifies trends in any technology issues, initatives and improvements to make IT seamless.
- Generating bi-weekly reports summarizing guest issues for management review for both corporate and franchises.
- Proficiently addressing and resolving any guest concerns related to our loyatly program, third-party vendors, gift cards, and in store experience.
- Work with the Marketing and Branding team to ensure campaigns are rolled out successfully via our app/website/loyalty program
- Manage the development of our in house application – including researching, interviewing, and hiring 3rd party vendors as necessary
- Manage the development and revamp of our company website – including researching, interviewing, and hiring 3 party vendors as necessary
Requirements:
- 3 years experience preferred as an IT manager or similar role, with a proven track record of success
- Proficient in the Google Suite, Microsoft Office, and all 3rd Party Delivery Applications
- 2 years in a customer services operations-oriented role within the hospitality industry
- Ability to navigate complex situations and settle disputes equitably.
- Strong written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.
Job Summary
Full Time
$59k-79k (estimate)
03/15/2024
05/14/2024
toastique.com
<25
The job skills required for Customer Support Specialist include Customer Service, Microsoft Office, Customer Support, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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